Julie Peters
Apple Valley
Summary
Highly motivated professional with 26 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, management and customers. Comfortable working independently and as a collaborative team member.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Liability Specialist
Stater Brothers Markets
04.2024 - Current
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhance customer satisfaction with timely and accurate issue resolution.
- Monitor claims internally for Stater Bros. Markets and work with our third party administrators and legal council.
- Arrange employee meetings, depositions and site inspections.
- Assign property damage assessments.
- participate in mediations with third party administrators and legal council. Testify at depositions.
- Attend small claims court hearings.
- Investigate incidents occurring on Stater Bros. Property through Network Video.
Insurance Agency Owner
Julie C. Peters Insurance Agency
02.2004 - 07.2023
- Created and implemented strategies for increasing customer base, developing relationships with existing customers, and expanding the agency's market share.
- Developed and maintained a thorough understanding of company products, services, policies, procedures and regulations.
- Managed daily operations including sales tracking, budgeting, forecasting, payroll administration and staff development.
- Conducted in-depth research on competitive insurance markets to identify opportunities for growth.
- Maintained financial records such as invoices, expenses reports and accounts receivable and payable ledgers.
- Drafted insurance contracts for new clients while ensuring compliance with applicable laws and regulations.
- Organized meetings between clients and representatives from partner companies in order to discuss potential business opportunities.
Head Volleyball Coach
Apple Valley Unified School District
01.2018 - 12.2022
- Developed and implemented individualized training plans for athletes to improve their performance.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Coached teams during tournaments and monitored player's performances during matches.
- Evaluated opponents' strategies in order to create game plans that would give the team an advantage during competition.
- Monitored academic progress of student athletes in order to ensure eligibility standards were met.
- Built relationships with boosters and alumni groups in order to increase support for the program.
- Encouraged understanding of rules and regulations of volleyball at the Freshman, Junior Varsity and Varsity level by explaining key details to players.
Volunteer
Stater Brothers Markets
03.2020 - 09.2020
- Provided assistance to staff in the daily operations of the organization.
- Greeted visitors and customers, initiated friendly conversation to establish a connection and build rapport.
- Demonstrated teamwork and reliability, showing up on time with a positive attitude, ready to work each day.
Education
High School Diploma -
Victor Valley High School
Victorville, CA06.1996
Some College (No Degree) - Psychology
Chaffey College
Rancho Cucamonga, CASkills
- Bilingual (Spanish)
- Exceptional Customer Service
- Multi-Tasking Abilities
- Proficient with Microsoft Word
- Excellent written and verbal communication
- Business Development
- Strong Organizational skills
- Strategic Decision-Making
- Community Leader
- Highly motivated and self-sufficient
- Customer Interaction
- Positive attitude
Certification
- Department of Insurance Broker License #B4702793
- Property/Casualty Broker Agent
- Life Agent
- Accident and Health Agent
Additional Information
- CPR/First Aid and AED Certified
Education and Training
other,other
Timeline
Liability Specialist
Stater Brothers Markets
04.2024 - Current
Volunteer
Stater Brothers Markets
03.2020 - 09.2020
Head Volleyball Coach
Apple Valley Unified School District
01.2018 - 12.2022
Insurance Agency Owner
Julie C. Peters Insurance Agency
02.2004 - 07.2023
Some College (No Degree) - Psychology
Chaffey College
High School Diploma -
Victor Valley High School
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