Julie O'Hearn
Summary
Recently retired IT professional seeking part time employment complimenting personal interests.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Project Leader
Canada Revenue Agency
06.2015 - 12.2023
- Achieved project success by efficiently allocating resources and managing schedules.
- Monitored project progress, identified risks and took corrective action as needed.
- Streamlined communication channels for enhanced team collaboration and productivity.
- Improved process efficiency through regular evaluation and revision of existing workflows and methodologies.
Team Leader
Canada Revenue Agency
11.2010 - 06.2015
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Executive Assistant
Canada Revenue Agency
04.2007 - 11.2010
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Served as a liaison between departments to facilitate effective communication throughout the company.
IT Specialist
Canada Revenue Agency
05.1992 - 04.2007
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Business Administration – Information Systems
Algonquin College
Skills
- Project Management
- Logistical Planning
- Conflict Management
- Attention to Detail
- Organizational Skills
- Critical Thinking
- Effective Communication
- Time Management
Languages
English
Full Professional
baking, crafting, travel
I am passionate about working with my hands to discover and build creativity.
Timeline
Project Leader
Canada Revenue Agency
06.2015 - 12.2023
Team Leader
Canada Revenue Agency
11.2010 - 06.2015
Executive Assistant
Canada Revenue Agency
04.2007 - 11.2010
IT Specialist
Canada Revenue Agency
05.1992 - 04.2007
Business Administration – Information Systems
Algonquin College
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