Julie O'Connor
Hamilton,ON
Summary
Self-motivated professional with a passion to provide customer satisfaction by delivering quality customer service and support. Strong history of building positive and collaborative relationships with customers, co-workers and community members alike.
Overview
18
18
years of professional experience
Work History
Founder, Owner, Registered Massage Therapist
Pinpoint RMT
01.2018 - Current
- Developed strong and lasting relationships with clients which focused on collaborative client centered approach to care.
- Created clinic's mission and vision statements while serving community with high standards of care.
- Oversaw all aspects of running business, including: marketing, advertising, social media content and new product development.
- Maintained 5 star Google reviews rating, with customer service being top priority.
Registered Massage Therapist
Evolve Chiropractic
10.2016 - 01.2018
- Addressed mobility limitations and generalized pain originating from muscle tightness through massage techniques.
- Collaborated with other healthcare professionals to develop treatment plans.
- Maintained client treatment records and designed long-term care programs for return customers.
- Educated clients on benefits of massage therapy and importance of self-care.
Registered Massage Therapist
The Health Loft
09.2011 - 10.2016
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Collaborated with other healthcare professionals to develop treatment plans.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
Registered Massage Therapist
Toronto Bodyworks
01.2006 - 09.2011
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Massage Therapy Diploma - Massage Therapy
Sutherland-Chan School
Toronto, ON07.2005
Contemporary Medical Acupuncture Certificate - Acupuncture
McMaster University
Hamilton, ON2013
Skills
- Customer satisfaction
- Reflective listening
- Relationship building
- Maintaining client wellness
- Verbal and written communication
Languages
English
Hobbies
My hobbies include cycling, walking, yoga, baking and reading.
Timeline
Founder, Owner, Registered Massage Therapist
Pinpoint RMT
01.2018 - Current
Registered Massage Therapist
Evolve Chiropractic
10.2016 - 01.2018
Registered Massage Therapist
The Health Loft
09.2011 - 10.2016
Registered Massage Therapist
Toronto Bodyworks
01.2006 - 09.2011
Massage Therapy Diploma - Massage Therapy
Sutherland-Chan School
Contemporary Medical Acupuncture Certificate - Acupuncture
McMaster University
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