Julie Nguyen

As an Account Manager, I excel in building and maintaining strong client relationships, driving revenue growth through account development. I collaborate with cross-functional teams to deliver payment solutions that enhance client satisfaction and help their business save money. My role involves analyzing clients needs, providing on-going support and identifying opportunities to upsell services.

• Cold-calling up to 250+ calls outbound daily
• Assisted clients with inquires and resolved issues promptly
• Analyzed statements for comparisons of payment processing companies suitable for their business
• Monitored client account activity
• Conducted regular check-in and follow-ups to assess clients satisfaction
• Utilized VanillaSoft CRM to manage client relationship, track sales actives and communication

As an SDR, I specialize in B2B communication with our exclusive dealers within the U.S. and Canada, focusing on lead generation and qualification through cold calling, emails, and social selling. I manage CRM: HubSpot (Trello) to track leads and optimize follow-ups, ensuring accurate records and effective pipeline management. My role involves building strong dealer relationships, and collaborating with teams to meet sales targets, and drive business growth.

• Initiated inbound and outbound calls and emails to connect with home automation integrators and contractors within the home automation field.
• B2B Engagement: scheduled 1-on-1 meetings to educate our potential dealers on Clara Shades mission to help them improve their business into motorized shades
• CRM Hubspot: managed CRM database to track lead qualification, maintain accurate lead records and optimize sales workflow
• Leveraged ZoomInfo as a lead generation tool to identify and qualify dealers.
• KPI's: Increased sales revenue by 30% in my first month working, and closed high-ticket projects, surpassing monthly goals.
• Successfully planned and executed Clara Shades' booth for the CEDIA convention, overseeing event logistics, including booth rental, budgeting, and scheduling. Arranged a proper schedule for a team of eight to travel to Denver, USA.

At VF Outdoor, representing renowned brands such as Timberland, Icebreaker, and Jansport, I served as a dedicated Warranty Specialist remotely, committed to delivering exceptional customer service across various communication channels. Through proficient handling of phone calls, live-chat interactions, and email correspondence, I consistently provided prompt and effective resolution to customer inquiries and warranty-related issues. Excellent knowledge in system application:

• Microsoft Office (Outlook, Word, Excel, Powerpoint, Sharepoint)
• Hubspot - Genesys
• SAP
• SalesForce
• Polarais
• Cybersource
• S4 Application
• AS400 Warranty Application

At Aritzia, my primary objective was to cultivate authentic connections with every client, fostering a sense of loyalty through personalized service and fashion expertise. By engaging customers on a genuine level, I effectively built rapport and trust, ensuring a memorable shopping experience tailored to their individual preferences and needs. In addition to building relationships, I leveraged my extensive knowledge of fashion trends and product offerings to provide expert guidance and recommendations. Whether assisting with styling advice or offering insights into the latest trends, I consistently aimed to exceed customer expectations and enhance their satisfaction.

• Obtaining a SPH of $400/per hour
• KPI's successfully met
• Lead cashier and operations during Holiday periods (replenishing bags, gift-cards, and ensuring cash register is always neat at all times
• Commitment of learning and applying Aritzia's values, business and leadership principles
• Operating POS: transactions, returns, ordering merchandise, answering store's phone
• Created customer loyalty by providing Personal Style Appointment (PSA)
• Obtained a regular customers of 30 returning clients for Clientele Sale
• Followed opening and closing procedures

Assisted the store-manager by organizing and helping plan the weekly goals to achieve store quota's. Ensure to coordinate the tasks of employees and to ensure that all protocol are followed in the store policies and regulation. Helping each team member to perform at their best and reporting back to my store manager and district manager for feedback.

• Open - Close procedures, full operating the POS system
• Weekly changes of visual merchandizing around the store with SM
• Evaluate employees performance weekly goals
• Helping SM hire and train new employees for onboarding
• Creating reports, analyze and interpret retail data: Target goals, Conversion Rates % and KPI goals

Assisted the store-manager by organizing and helping plan the weekly goals to achieve store quota's. Ensure to coordinate the tasks of employees and to ensure that all protocol are followed in the store policies and regulation. Helping each team member to perform at their best and reporting back to my store manager and district manager for feedback.

• Open - Close procedures, full operating the POS system
• Weekly changes of visual merchandizing around the store with SM
• Evaluate employees performance weekly goals
• Helping SM hire and train new employees for onboarding
• Creating reports, analyze and interpret retail data: Target goals, Conversion Rates % and KPI goals

Ensuring all clients are given excellent customer service by listening and creating a genuine connection. Given daily goals to beat and has always proven to beat store quota's given. Excellent at cross-selling by maximizing each client at the fullest.

• Operating the cash register (opening, closing, processing transactions, returns, ordering products
  for customer)
• Replenishing the merchandise on the floor and helping stock associates re-stock back inventory
• Processing and packaging e-commerce orders.
• Helping SM and ASM for visual changes weekly as new products arrive.

As a dedicated Sales Associate, I engaged customers on the floor, providing personalized assistance and expertise to ensure and exceptional shopping experience. A particular focus of my role involved conducting bra fittings to ensure customers' correct sizing, thereby enhancing their comfort and satisfaction.

• Operating the POS cash register at full capacity
• Crossed trained in PINK, Victoria's Secret Lingerie and Victoria's Secret Beauty
• Assisting Merchandise Manager for monthly floor-plan changes
• Obtained a SPH of $400/per hour target goal
• Trained to become a Bra-Specialist before COVID store-closure.

A Sales Associate with a proven track record of success at The Hudson's Bay, specializing in the Men's accessory department and high-end department. I excel in providing personalized customer service, driving sales, and enhancing the shopping experience for discerning clientele. Adept at product knowledge, merchandising, and cultivating strong client relationships, I consistently meet and exceed sales targets while upholding the brand's reputation for excellence.

• Operated the POS system (transactions, returns, orders and credit card openings)
• Sketched out inventory floor plans for annual inventory count
• Promoting the HBC MasterCard, Credit Card and Point's Card
• Created a clientele for "Men's Night Out" event