Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Menard

Summary

Strategic and people-focused multi-site leader with over 10 years experience managing clinic and retail operations across multiple locations. Proven track record in driving performance, coaching high-impact teams, optimizing processes, and delivering exceptional customer and employee experiences. Thrive in dynamic, high-growth environments with a strong focus on execution, compliance, and team culture.

Overview

19
19
years of professional experience

Work History

Regional Director

Victoria Park Medispa
07.2022 - Current
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Attended weekly meetings with general manager to discuss and optimize strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Team Manager

Louis Vuitton
03.2021 - Current
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Facilitated meetings to communicate team performance goals and results.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Manager Sales and Education Canada

Fresh Canada , LVMH
01.2020 - Current
  • Exceptional leadership and clients service.
  • Training sessions for Canada ( Media, Client services and over 350 employee of Sephora Canada)
  • Multiple events monthly with the different focus to increase sales
  • Educate and monthly trainings
  • Applying new skills, improving efficiency and productivity in Eastern Canada
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Focus on sales results for Eastern Canada, implanting buisness plan quarterly

Sales and Education Coordinator, Eastern Canada

Fresh Canada , LVMH
03.2018 - 01.2020
  • Drive sales in stores in while implementing brand awareness.
  • Exceptional client service.
  • Monthly events
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Developed and maitain positive relationships with stores.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Team Leader Manager

Sephora Canada
07.2015 - 02.2018
  • Creating schedules.
  • Creating a clear budget of store performance.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Led employee relations through effective communication, coaching, training and development.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Evaluated employee performances and coached and trained team members, increasing quality of work and employee motivation.

Lead

Sephora Canada
11.2014 - 04.2015
  • Exceptional Leadership
  • Exceptional clients service.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Training and employee developments.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

GO

Club Mediteranee
05.2006 - 11.2014
  • Welcome and serve guests according to company standards
  • Organization of events , seminars for groups
  • Being a part of the the Hotel organization , activities , show .
  • Discover and utilize talents of the team
  • Research potential choreographies and shows and propose to Entertainment Manager for development
  • Prepare casting and refine show contents
  • Participate in bar entertainment and ensure customer satisfaction

Education

Introduction Makeup

Academie Edith-Serei
Montreal, QC
02.2003

Service

Ecoles Des Maitres
Montreal, QC
04.2002

High School Diploma -

Ecole Secondaire Dalbe Viau
Lachine, QC
06.1999

Skills

  • Customer relationship building
  • Team leadership
  • Workforce development
  • Strategic creativity
  • Business growth strategies

Timeline

Regional Director

Victoria Park Medispa
07.2022 - Current

Team Manager

Louis Vuitton
03.2021 - Current

Manager Sales and Education Canada

Fresh Canada , LVMH
01.2020 - Current

Sales and Education Coordinator, Eastern Canada

Fresh Canada , LVMH
03.2018 - 01.2020

Team Leader Manager

Sephora Canada
07.2015 - 02.2018

Lead

Sephora Canada
11.2014 - 04.2015

GO

Club Mediteranee
05.2006 - 11.2014

Introduction Makeup

Academie Edith-Serei

Service

Ecoles Des Maitres

High School Diploma -

Ecole Secondaire Dalbe Viau

Similar Profiles

CREATE PROFILE
Julie Menard