Hi, I’m
Julie McFarlane
Langley,BC
Summary
I am a customer-focused individual with proven skills and experience in working in a fast-paced environment. My experience with event prepping, scheduling, and processing registrations and/or handling transactions have been exceptional. I come to work prepared with a smile and a good attitude towards everyone that I work around.
Overview
8
years of professional experience
Work History
Jonah McFarlaneLangley, BC
Complete Christmas Lights
09.2022 - 01.2024
Job overview
- Provided 25 estimates a day to potential customers for purchasing Christmas Lights and Product Installs
- Kept database current with customer information in company software (Customer Factor)Adding pictures and notes to their profiles
- Managed orders, packed and shipped several orders per day to other installers across Canada
- Manually made Christmas Lights and had them ready for installers on their scheduled day
- Created schedules for installers providing maps and addresses to create most efficient route
- Received all customer inquiries and provided information on all product and installation processes
- Handled any add-ons or glitches along the way to bring a smooth completion to each job
Classical Education BooksAbbotsford, BC
Customer Service Representative
03.2022 - 07.2022
Job overview
- Daily processed 20-30 emails addressing sales, order inquiries, and all aspects of book business
- Assisted in-store and online customers with purchases, payments, and refunds
- Helped set up online games and free downloads for homeschooled children ex. prizes for book summaries and coloring pages
- Helped set up in-store events for families to come and explore different aspects of homeschooling ex. discussions on topics highlighting various curricula to empower parents toward success
- Maintained correct numbers of inventories and made orders to various venters. Product reconciling for received orders
- Reconciling bank statements and entering bills paid
- Adjusting prices and adding new products and promotions on website
Otter Co-OpAldergrove, BC
Customer Service Cashier
03.2016 - 03.2018
Job overview
- Greeted customers warmly and ascertained if any assistance was needed and responded promptly to any requests
- Accurately handled payment transactions on cash register and Debit/Credit Card machine to process all payment types
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction
- Kept floor and shelves clean and organized
- Tagged and displayed new products for sale
- Collaborated with co-workers to create floor displays for each new season
- Resolved customers' complaints through active listening and being cheerful and helpful
- Kept track of inventory and filled out orders for new product
- Assisted customers in ordering specialty items from catalogs
- Calculated discounts and markdowns on older products and displayed them separately
- Worked with team to maintain well-organized and safe environment for customers
Education
L.V Rogers High SchoolNelson, BC
High School Diploma
06.1995
Skills
- Excellent People Interactions
- Patient and Active Listening Skills
- Positive and Clear Communication Skills
- Creative and Resourceful
- Time Management
- Collaborating with others to achieve goals
- Clerical Skills with attention to detail
- Dependable
Additional Information
Provided Tutoring to International Students in English, Math, and Life Skills
Home-educated my four children through to graduation, as well as, other students in my home
Taught at Co-Op learning groups and encouraged mothers while raising and educating their children
Provided infant/toddler care for working single mothers
Assisted my children in the building of their businesses and careers ex managing booths for home and trade shows
Timeline
Complete Christmas Lights
Jonah McFarlane
09.2022 - 01.2024
Customer Service Representative
Classical Education Books
03.2022 - 07.2022
Customer Service Cashier
Otter Co-Op
03.2016 - 03.2018
L.V Rogers High School
High School Diploma