Julie Lynn Majkut
Virgil,Canada
Summary
I am a detail-oriented and punctual professional with over 20 years of experience in customer service and customer care. I additionally, possess 7 years of experience in housekeeping, laundry, and dietary needs within care home/hospital settings. Skilled at working independently and collaboratively, thriving in fast-paced work environments. Proven track record of successfully managing multiple priorities with a positive attitude, demonstrating strong organizational skills and dependability.
Overview
15
15
years of professional experience
Work History
Infection Control Housekeeping - Hospital
Hotel Dieu Shaver Rehabilitation Centre
12.2019 - 02.2022
- Proven ability to learn quickly and adapt to new situations
- Every shift was assigned to a specific ward, lunch rooms, kitchen area, the morgue to sanitize and clean
- Provided hospitality on ward area as well and morning and afternoon dietary needs
- Front line cleaning for the facility during the pandemic
- Skilled at working independently or with the team
Housekeeping/Laundry Aide
Royal Rose Place Long Term Care
10.2017 - 10.2019
- Lead hand for housekeeping and laundry aide in long term care home
- Cross-trained to be able to do any of the three positions at any given time to fill in
- Responsible for laundering 100 residents personal clothes, all facility linens and towels, and slings
- Responsible for cleaning 32 resident rooms in a six hour shift with additional cleaning in elevator and foyer areas of the facility
- Maintenance and cleaning/polishing of floors with Karcher floor cleaners and polishers
Call Centre Agent
Convergys CMG Ltd.
06.2014 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Hardware/Housekeeping Customer Service
Canadian Tire Retail Store #71
05.2011 - 01.2013
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Short Order Cook and Waitress
2X4 Diner
03.2007 - 01.2011
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Short Order Cook and Food Preparation
Avondale Diner
03.2007 - 01.2011
- Handled portion control activities according to specified instructions provided by chef.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items according to recipe to drive quality and consistency.
- Trained new staff in cooking techniques, equipment usage, and kitchen procedures to ensure consistency in quality across the team.
Education
An UPGRADE Computer Course - Office Admin.
General Business Application UPGRADE
Welland, ON06-2014
Diploma in Office Administration Exec - Office Administration
Niagara College of Applied Arts And Technology
Welland, ON06-1995
Business Certificate Degree -
Niagara College
01.1995
High School Diploma -
Lakeshore Catholic Highschool
Port Colborne06-1993
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Quick and fast learner
- Thrives and maintain in fast paced work environment
- 20 plus years working in customer service and customer care roles
- Problem-solving, great time management skill and multitasking
- Flexible and adaptable
Timeline
Infection Control Housekeeping - Hospital
Hotel Dieu Shaver Rehabilitation Centre
12.2019 - 02.2022
Housekeeping/Laundry Aide
Royal Rose Place Long Term Care
10.2017 - 10.2019
Call Centre Agent
Convergys CMG Ltd.
06.2014 - 01.2017
Hardware/Housekeeping Customer Service
Canadian Tire Retail Store #71
05.2011 - 01.2013
Short Order Cook and Waitress
2X4 Diner
03.2007 - 01.2011
Short Order Cook and Food Preparation
Avondale Diner
03.2007 - 01.2011
An UPGRADE Computer Course - Office Admin.
General Business Application UPGRADE
Diploma in Office Administration Exec - Office Administration
Niagara College of Applied Arts And Technology
Business Certificate Degree -
Niagara College
High School Diploma -
Lakeshore Catholic Highschool
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