Julie Litwiller
New Hamburg
Summary
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.
Overview
26
26
years of professional experience
Work History
Billing Representative/ Personal Lines Underwriter
Gore Mutual Insurance
05.2021 - Current
- Respond to incoming calls from brokers regarding billing inquiries, payment discrepancies and policy changes
- Experience using Guidewire Billing Centre and Policy Centre, RTM and Synergize computer programs
- Moving past due payments forward
- Process credit card payments from brokers and customers using Go Broker, Bambora and Chase software
- Send refund, and payment reversal requests to accounting department
- Assist underwriters with amounts owing on policies if considering reinstatement
- Investigate missing payments and discrepancies on policies and follow up with brokers in a timely manner
- Update and process changes on policies with new banking
- Process due date changes and move payments forward on policies at brokers request
- Transfer /Journal payments between policies
- Assist team members with daily activities
- Train new underwriters on billing procedures
- Make appropriate new business and renewal policy underwriting decisions based on analysis, experience and judgement in accepting modifying or rejecting risks
Account Manager
Formatop Manufacturing
06.2011 - 05.2021
- Receive and process all incoming countertop orders for assigned customer list based on established procedures and guidelines
- Review orders for accuracy and completion
- Schedule orders for production based on established delivery dates for customers and product availability
- Order and review all non-stock laminate orders from customers and liaise with suppliers to check laminate availability
- Respond to general inquiries from customers about products via text, fax or email and reply in a timely fashion with information obtained back to the customer
- Co-ordinate the returns of defective countertops with appropriate documentation and issue a remake of the returned top
- Provide ongoing communication with both the customer and production department to ensure the customer’s needs are met in a timely fashion
- Print customer invoices and match statement to returned sign packing slip ensuring accuracy for pricing and quantities ordered
- Submit invoices to Accounts Receivable for processing
Customer Care Representative
Magnuessen Home Furnishings
08.2007 - 06.2010
- Set up new claims by opening a case file with customer details of defective product
- Ensured all photos and documents needed for the claim and accurate details are documented
- Followed up with customers regarding shipping information and product codes from defective products
- Communicated with accounting to ensure that necessary credits are processed on time
Collections/Customer Service Representative
Americredit Financial
11.2001 - 07.2007
- Called on delinquent accounts 6- 90 days past due using Davox and AS 400 software
- Negotiated payment arrangements with customers to bring accounts up to date
- Used skip tracing tools available to search for customers and to locate missing vehicles
- Assisted co-workers when needed for escalated
- Processed paperwork for RAC’s (Repo Attempt Cover Sheets) and deferments when required in collection department
- Covered switchboard when required
Bookkeeper/ Receptionist
FCI Window Products
09.1998 - 01.2001
- Reception duties
- Booked sales appointments for window and door quotes
- Prepared weekly payroll using Simply Accounting
- Processed bank deposits
- Ensured all accounts receivables and accounts payables were accurately entered into Simply Accounting
- Remitted all Government GST, PST, and WSIB payments in a timely manner
- Engaged with suppliers regarding materials needed for production
- Arranged all window installation dates
Education
Diploma - Educational Assistant Program specialized in Sign language
Sir Sanford Fleming College
Peterborough, OntarioOntario Secondary School Diploma -
Kenner Collegiate Vocational Institute
Peterborough, OntarioSkills
- Collections program level 1 & 2
- Word
- Excel
- Customer relations skills
- Data entry experience
- Microsoft Outlook
Languages
English
Full Professional
cooking, sewing travel and spending time with my girls
I love spending time with my with my girls, cooking large meals for family dinners, sewing and travelling
Timeline
Billing Representative/ Personal Lines Underwriter
Gore Mutual Insurance
05.2021 - Current
Account Manager
Formatop Manufacturing
06.2011 - 05.2021
Customer Care Representative
Magnuessen Home Furnishings
08.2007 - 06.2010
Collections/Customer Service Representative
Americredit Financial
11.2001 - 07.2007
Bookkeeper/ Receptionist
FCI Window Products
09.1998 - 01.2001
Ontario Secondary School Diploma -
Kenner Collegiate Vocational Institute
Diploma - Educational Assistant Program specialized in Sign language
Sir Sanford Fleming College
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