Claude Leroux
Listowel,ON
Summary
Proven cybersecurity professional with extensive experience in safeguarding organizational assets and managing risk. Strong focus on team collaboration, delivering results, and adapting to evolving threats. Proficient in developing and implementing security policies, incident response, and compliance. Known for strategic thinking, problem-solving, and reliability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Chief Trust Office (CTrO)
Docusign
05.2024 - Current
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Provided customer facing security expertise and collaboration
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Led a team of skilled professionals, fostering an environment of collaboration and innovation in cybersecurity practices.
- Led emergency response efforts during incidents involving theft or loss prevention breaches, ensuring prompt resolution of situations without impacting customer service quality or overall business operations.
- Collaborated with IT teams to integrate security measures into software development processes, enhancing overall application security.
Regional CSO Canada, Director of BCDR
Docusign
05.2023 - 05.2024
- Responsible for Canadian Federal Information Security functions including Government of Canada Protected B Compliance, Executive Sales Support, Business Continuity and Disaster Recovery
Regional CSO Canada, Director of Trust Assurance
Docusign
08.2020 - 05.2023
- Responsible for Canadian Federal Information Security functions including Government of Canada Protected B Compliance, Executive Sales Support
- Leading a team of Customer facing Security and Trust Assessment experts
- Providing executive level sales support for customer engagements, round tables and contract initiatives
CEO
LRX Enterprises
05.2015 - 11.2022
- Providing expert level advisory services such as ITSM management, ISO27001 Auditing and management, Government certification expertise (NIST, PBMM, FedRAMP)
- - (2 Yr) - Internal ISO27001 auditor
- - (6 Mth) - Artificial Intelligence systems integration, Technical Sales Leadership
- - (6 Mth) - IOT Design, Implementation of Smart City Technology along with Technical Pre-Sales Leadership
- - (8 Mth) National Distribution Company
- I led the Office 365 Implementation and migration project to completion, Mobile device management selection and implementation project
- - (6 Mth) Mobile Device Management Selection and Mobility plan
- Led the selection of an MDM platform, implementation along with developing a Mobility strategy along with training all IT staff
- - (2 Yr) Acting CIO to a high security global organization
- Led new revenue generating service offerings
- Service discovery, design and implementation
Sr. Enterprise Solutions Engineer
Docusign
05.2019 - 08.2020
- - Understand complex customer business problems
- - Visualize customer internal systems and information topology
- - Map customer problems and systems to DocuSign solutions
- - Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions & business process diagrams
- - Articulate selected recommendations in relatable terms that build resonance
- - Deliver trusted, long-term, high ROI solutions
- - Partner with sales to deliver on revenue plan
- - Build relationships with Product & Program Management, Engineering, and other parts of the Sales organization to increase technical/ business expertise and provide customer-centric feedback
Director of Technical Solutions
TCL North America
04.2017 - 05.2019
- Responsible for a team of pre-sale technical sales engineers and Senior IT staff
- (Performance, Comp, Training and In field performance)
- Responsible for pre-sales technical support in full sales cycle including discovery, opportunity evaluation, pilot support, and opportunity closure in both Enterprise and SMB accounts
- Coordinates solutions design with Sales team, Product team, and Solution providers to ensure accuracy and feasibility
- Oversees Proof of Concept evaluations to implement complex mobility strategies that demonstrate the ability to meet client objectives including, full management of the PoC process and reporting
- Responsible for staying up to date on all the technical aspects of Enterprise Mobility and Network solutions, with a keen focus on mobile workforce's
- Responsible for building close relationships with top mobility management partners and understanding their platforms
- Close collaboration with various internal B2B sales teams, (Direct, Carrier, and Channel) to ensure alignment with stated sales goals and strategies
- Deliver technical presentations, training, demos and product overviews and deep-dives on product features
- Can include participation in events (i.e
- Tradeshow/Channel recruitment and training)
- Manage a large volume of pre/post sales technical issues with a focus on challenges arising from deploying enterprise mobility solutions
- Vendor relationship and budget management
- Leads Information Security and Compliance initiatives to meet government and public sector needs including NIST, PBMM, FIPS, FedRAMP)
- Continuously maintaining latest industry news, trends, products, services, competitors and relevant existing and emerging technologies
Principal Technical Solutions Manager
BlackBerry
02.2013 - 04.2017
- Developed and maintained both a working and technical relationship with IT Professionals and key C level contacts within Global Enterprise Accounts
- Effectively present, demonstrate Enterprise Network solutions to large and small groups from C level to IT Admins
- Provide senior technical expertise in Cyber Security threat detection/mitigation and education
- Provided expert Government compliance experience (PBMM, NIST, FIPS, FedRAMP)
- Working side by side with Enterprise Account Managers to build strategies and themes for continued adoption of Software and Service offerings and solutions
- Leading regional customer group meetings, webinars and attending trade shows as well as customer meetings (as an individual or with and Enterprise Account Manager)
- Engaging top customers & driving the benefits & competitive differentiation
- Leading POC's (Proof of Concept) exercises
- (Planning, Deployment, Training)
- Providing Technical Expertise in reviewing and responding to RFI's, RFP's and RFQ's
- Negotiating complex contract opportunities
- Technical training of new hire groups and customer IT Admins
- Providing Professional Services for Server/Service planning, implementation and support
- Awarded top Technical Solutions Expert in North America due to my ability to successfully implement and close the largest and most complex opportunities
Sr Manager, Network Service Engineering
BlackBerry
09.2005 - 02.2013
- Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects
- Provided direction and leadership for the Service Engineering, Change Management, Problem Management, Incident Management and Service Management teams in support of all Saas services and networks
- Led network operations and security operations functions
- Successfully implemented a new system for identifying problems, tracking recurrences by tying all ticket and process systems together. As a result of this automated system a program was implemented to reduce incidents and strive for 99.99% availability
- Focused the Service Engineering team on developing a detailed peer review process to ensure planned and non planned changes are performed flawlessly in order to meet availability standards
- Partnered with the release management team to ensure projects were delivered on time to support monthly software releases
- Developed an Incident Management training curriculum utilizing Kepner Trego methodology to improve Incident Lead effectiveness and reduce on-call costs
- Monitored and tracked resource capacity to support assignment, tracked progress through all testing phases, and completed work within budget
- Consistently worked with the team to identify and implement quality improvements resulting in zero downtime change windows
- Vendor relationship and budget management
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Provided on-going direction, coaching, training and development opportunities to staff members, enabling ability to build new skills and increase engagement
- Led a high performing team of IT professionals from engineering to process
Education
Computer Engineering -
Saint Lawrence College
01.2000
Skills
- Executive Leadership
- Risk management expertise
- Business continuity planning
- Information assurance
- Regulatory Compliance
- Artificial intelligence security
- Security Operations
- Customer Support
Certification
- ISO 19011:2018 Auditing
- Reliability Status PBMM
- CBCI Post Nominal
- ISC2 Candidate
- ISO 27001:2013 Standard
Languages
English
Native or Bilingual
French
Full Professional
Awards
Top Technical Solutions Manager, North America
Personal Information
Title: Chief Trust Officer CTrO (CBCI Post Nominal)
Accomplishments
Implemented GenAI enabled platform to address customer security assurance requests. The introduction of this platform helped reduce the time to respond to customer security requests and save the company over $1 million.
Timeline
Chief Trust Office (CTrO)
Docusign
05.2024 - Current
Regional CSO Canada, Director of BCDR
Docusign
05.2023 - 05.2024
Regional CSO Canada, Director of Trust Assurance
Docusign
08.2020 - 05.2023
Sr. Enterprise Solutions Engineer
Docusign
05.2019 - 08.2020
Director of Technical Solutions
TCL North America
04.2017 - 05.2019
CEO
LRX Enterprises
05.2015 - 11.2022
Principal Technical Solutions Manager
BlackBerry
02.2013 - 04.2017
Sr Manager, Network Service Engineering
BlackBerry
09.2005 - 02.2013
Computer Engineering -
Saint Lawrence College
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