Julie Lazowski
Vanessa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Collections Representative
NCO Financial
02.2001 - 04.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved challenging situations with friendly but firm strategies.
Customer Service Representative
Bell Canada
12.1975 - 12.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Instigated field checks for all of Brantford area
- Collected accounts overdue
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Waterford District High School
Waterford, ON06.1975
Skills
- Process Payments
- Locating Debtors
- Payment Plan Coordination
- Negotiation
- Great Phone Demeanor
- Updating Customer Accounts
Timeline
Collections Representative
NCO Financial
02.2001 - 04.2012
Customer Service Representative
Bell Canada
12.1975 - 12.1999
High School Diploma -
Waterford District High School
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