JULIE LAMOUREUX
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Matching Program Social Service Worker
ABLE2
03.2022 - 06.2024
- Facilitate relationships between people living with disabilities and volunteers to provide an emotional long-lasting bond.
- Educate volunteers about the unique needs of individuals with disabilities.
- Developed strong connections with service users, family members, and volunteers through effective listening and interpersonal skills.
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
- Recognized for outstanding performance as a Social Service Worker through various positive evaluations from supervisors.
- Scheduled and led meetings with program families.
- Conduct needs assessments to identify clients’ expectations and develop customized support plans to enhance their quality of life.
Siblings Group Facilitator
ABLE2
10.2015 - 10.2022
- Prepared and led support groups for youth.Developed open rapport with youth, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Introduced creative problem-solving methods to encourage innovative thinking and solutions within the group context.
- Utilized various assessment tools to measure group effectiveness and identify areas for improvement or intervention as needed.
- Adapted facilitation style according to group needs, ensuring an inclusive environment that valued diverse perspectives and ideas.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
Child and Youth Counsellor
Children's Hospital of Eastern Ontario
05.2007 - 02.2017
- Participated in ongoing professional development opportunities to stay current on best practices in child and youth counseling.
- Fostered resilience and empowered young clients to navigate life's challenges by building on their existing strengths and resources.
- Provided ongoing support for clients experiencing difficulties with peer relationships, self-esteem, and emotional regulation.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients and their families.
- Assisted clients in developing healthy coping strategies to manage stressors related to school, family dynamics, and personal challenges.
- Provided psychoeducation for clients and families regarding mental health diagnoses, coping strategies, and available resources.
- Established therapeutic rapport with clients from diverse backgrounds, fostering trust and open communication essential for effective counseling.
- Organized group therapy sessions that facilitated social skill development and peer support among participants.
- Recorded observations and maintained records and reports, daily documentation and logs.
- Increased family engagement in the therapeutic process through open communication, regular check-ins, and collaborative goal setting.
- Developed individualized treatment plans to address the unique needs and goals of each client, resulting in improved mental health outcomes.
- Provided crisis intervention services to deescalate high-stress situations, ensuring the safety of all involved parties.
Shelter Intake Worker
Covenant House
08.2010 - 02.2011
- Ensured compliance with all federal, provincial, and local regulations pertaining to homelessness assistance programs.
- Proactively addressed potential conflicts within the shelter population through mediation techniques, improving overall client satisfaction rates.
- Enhanced client satisfaction by offering compassionate support and addressing individual needs during the intake process.
- Advocated on behalf of clients experiencing barriers in accessing essential services such as healthcare or employment opportunities.
- Conducted comprehensive assessments of client needs, ensuring appropriate referrals to relevant social services agencies.
Addictions Treatment Center
Newgate 180
06.2005 - 07.2010
- Facilitated group sessions
- Executed drug and alcohol testing on the clients through a breathalyzer and urine samples
- Answered crisis calls and supported those clients through talking, mediating or referring to other agencies.
- Maintained clear and accurate case notes for the clients in aftercare and those in the facility.
Group Home Counselor
Youth Continuum
11.2006 - 08.2007
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Managed internal conflicts among clients by employing effective communication techniques and fostering a culture of respect and understanding.
- Engaged appropriate intervention techniques to deescalate aggressive and hostile behavior of residents.
- Maintained a safe and supportive environment for clients, conducting regular safety checks and addressing conflicts immediately.
- Developed client-centered interventions, utilizing evidence-based practices to address the unique needs and challenges faced by individuals within the group home setting.
- Advocated on behalf of clients during meetings with social workers, family members, and other stakeholders to secure necessary resources and support services.
- Established trusting relationships with clients by maintaining open lines of communication and respecting boundaries.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans tailored to individual needs.
- Monitored medication administration in accordance with physician orders, ensuring proper dosage and adherence to schedules.
- Increased client independence by teaching essential life skills, such as budgeting and cooking.
- Served as liaison between clients'' families and healthcare providers, ensuring seamless communication regarding treatment progress or concerns that may arise.
- Documented client progress accurately, ensuring timely updates in case files for effective continuity of care.
- Coordinated recreational outings for clients, fostering community engagement and promoting overall wellness.
Education
Bachelor's Degree - Social Work
Walden University
Minneapolis, Minnesota01-2026
Social Service Worker
Algonquin College
Ottawa, ON04-2015
Child And Youth Worker
St. Lawrence College
Kingston, ON04-2006
Skills
- Team collaboration
- Documentation
- Complex Problem-solving
- Reliable and responsible
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Detail-oriented
- Relationship building
- Organizational skills
- Active listening
- Excellent verbal and written communication
Certification
- Addictions Certificate - 2008
Affiliations
- Phi Alpha Member
Timeline
Matching Program Social Service Worker
ABLE2
03.2022 - 06.2024
Siblings Group Facilitator
ABLE2
10.2015 - 10.2022
Shelter Intake Worker
Covenant House
08.2010 - 02.2011
Child and Youth Counsellor
Children's Hospital of Eastern Ontario
05.2007 - 02.2017
Group Home Counselor
Youth Continuum
11.2006 - 08.2007
Addictions Treatment Center
Newgate 180
06.2005 - 07.2010
Bachelor's Degree - Social Work
Walden University
Social Service Worker
Algonquin College
Child And Youth Worker
St. Lawrence College
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