Julie Kutlu

• Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
• Trained new staff members on booking procedures, ensuring consistent quality across all team members.
• Utilized specialized software for managing reservations, improving overall organization and efficiency.
• Actively participated in team meetings and trainings sessions to continually improve performance as a Booking Clerk.
• Transcribing Referrals
• E-Fax
• Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
• Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

Smart Serve Certified