Julie Kovalenko
Calgary,AB
Overview
10
10
years of professional experience
Work History
Cashier Lead, DOM Associate
Sport Chek
Calgary, AB
2022.11 - Current
- Assist customers with inquiries, returns, exchanges, refunds, and other transactions, as needed.
- Ensure cash supplies are in stock.
- Ensure customer orders are filled promptly, following quality standards.
- Ensure all loss prevention policies are maintained and followed.
- Support the setup of all promotional events and seasonal changeovers.
- Assist with pricing, unpacking, and placement of stock.
- Provide excellent customer service while promoting loyalty programs to increase sales potential.
- Train new team members in cash register operation, stock procedures, and customer service.
- Perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, and signing for deliveries.
- Support other departments within the store when needed.
- Perform daily audit procedures.
- Put through over 400 Triangle Mastercard sign-ups in the past two years.
- Number one fundraiser for Jumpstart donations in 2023 and 2024 in Canada.
Artist, Show Manager
Metanoia Show Agency
Ternopil, Ukraine
2017.06 - 2022.02
- Created original show programs.
- Assisted in making pixel LED costumes.
- Managed departure.
- Engaged with guests in character interactions, providing positive entertainment experiences.
- Prepared audio and visual equipment.
- Performed solo and group dances at events.
- Collaborated with marketing team to create engaging content for social media platforms.
Actress
Independent Theatre Production The Great Vault
Ternopil, Ukraine
2017.03 - 2019.10
- Studied and rehearsed lines, gestures and expressions.
- Developed 10 different characters through research, improvisation, and practice with the director.
- Memorized blocking movements to ensure accuracy on stage.
- Sang and danced as required by specific parts.
Acting Coach
Ternopil Regional Academic Actor and Puppet Theatre
Ternopil, Ukraine
2015.09 - 2017.05
- Trained children in interpretation of acting, speech, movement and voice.
- Developed individualized plans for each group to help them reach their full potential.
- Managed payment.
Education
Bachelor of Arts - Drama Theatre Actor
Ternopil National Pedagogical University
Ternopil, Ukraine06.2019
Skills
- Customer service
- Problem solving
- Brand promotion
- Verbal and written communication
- Team collaboration
- Leadership
- Creativity
- Positive attitude
- Public speaking
- Attention to detail
- Employee training
Timeline
Cashier Lead, DOM Associate
Sport Chek
2022.11 - Current
Artist, Show Manager
Metanoia Show Agency
2017.06 - 2022.02
Actress
Independent Theatre Production The Great Vault
2017.03 - 2019.10
Acting Coach
Ternopil Regional Academic Actor and Puppet Theatre
2015.09 - 2017.05
Bachelor of Arts - Drama Theatre Actor
Ternopil National Pedagogical University