Julie Kennedy
Calgary
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at YYC Airport and other esteemed organizations. Excelled in teamwork, collaboration, and effective communication, significantly enhancing customer satisfaction and operational efficiency. Skilled in multitasking and time management, adept at fostering positive relationships and delivering high-quality outcomes.
Overview
1
1
year of professional experience
Work History
TEMP Reception/Admin
Kasian Architecture
09.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Landscape Construction Laborer
CLS
05.2024 - 09.2024
- Collaborated with team members to ensure smooth workflow and high-quality results.
- Promoted safety awareness by adhering to proper equipment usage protocols and workplace guidelines.
- Helped maintain company reputation for excellence in landscape construction through dedication to customer satisfaction and high-quality workmanship.
- Maintained healthy landscapes through regular pruning, mulching, and fertilization tasks.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Solved unforeseen issues related to site conditions or construction challenges with creative solutions that maintained design integrity.
Customer Care Ambassador
YYC Airport
10.2023 - 05.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective time management strategies to efficiently handle multiple tasks simultaneously, maintaining productivity even during peak periods.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized assistance.
- Bolstered company reputation, delivering exceptional service to both new and existing clients.
- Trained new employees on best practices in customer care, promoting a culture of excellence within the team.
- Escalated challenging cases to appropriate departments for further investigation, helping customers receive the support they needed efficiently.
Education
Certificate - Hospitality And Tourism Management
CTC
Vancouver, BC01-2013
High School Diploma -
Holy Trinity
Edmonton, AB06-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Time management
- Excellent communication
Languages
English
Native or Bilingual
Timeline
TEMP Reception/Admin
Kasian Architecture
09.2024 - 02.2025
Landscape Construction Laborer
CLS
05.2024 - 09.2024
Customer Care Ambassador
YYC Airport
10.2023 - 05.2024
Certificate - Hospitality And Tourism Management
CTC
High School Diploma -
Holy Trinity
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