Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Julie Joly

Thunder Bay,ON

Summary

Experienced aviation professional with over six years in international and domestic flight attendant roles, including one and a half years as a Flight Attendant Manager in domestic service. Committed to delivering exceptional passenger experiences while upholding the highest standards of safety and service. Proven expertise in inflight team leadership, training program development, and operational support. Versatile and adaptable, with a strong background in inflight operations and customer service. Passionate about contributing to all facets of the aviation industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Flight Attendant Manager

Wasaya Airways
07.2025 - Current

    • Help develop, update, and implement inflight service manuals, safety procedures, and training programs.
    • Assist the Flight Attendant Manager in overseeing daily inflight operations to ensure compliance with company policies and aviation regulations.
    • Monitor crew scheduling, availability, and attendance, helping to resolve staffing issues and ensure adequate coverage for scheduled flights.
    • Manage payroll for all flight attendants, ensuring accurate flight hours, per diem, and allowances.
    • Lead ground school training for new flight attendants, covering safety, service, and company procedures.
    • Participate in the recruitment, onboarding, and training of new cabin crew members.
    • Fly regularly to maintain qualifications and operational awareness.

Flight Attendant Manager (Interim)

Wasaya Airways
11.2023 - 07.2025
  • Developed and implemented training programs, manuals, and refresher courses to enhance crew knowledge and skills.
  • Submit manual and training amendments for Transport Canada approval
  • Oversaw daily inflight operations, ensuring compliance with safety regulations, company policies, and service standards.
  • Monitored and enforced adherence to regulatory requirements and safety protocols across all cabin crew operations.
  • Managed payroll processing for all flight attendants.
  • Planned, coordinated, and delivered ground school training sessions for new and existing flight attendants, covering safety protocols, service standards, and company policies.
  • Fostered a positive work environment, promoting teamwork, motivation, and professional growth among cabin crew.
  • Fly regularly to maintain qualifications and operational awareness

Office Administrator

GTA's Finest Restorations
03.2022 - 10.2023
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Processed payroll and payroll taxes in QuickBooks.
  • Maintained employee payroll records and processed payroll data accurately.
  • Performed clerical duties such as photocopying, faxing and scanning documents

In-Charge Flight Attendant (Purser)

Porter Airlines
02.2022 - 02.2023
  • Delivered high-level customer service and resolved passenger issues professionally.
  • Supervised junior Flight Attendants to ensure safe, efficient cabin operations.
  • Ensured passenger safety, security, and regulatory compliance.
  • Conducted and oversaw pre-flight safety checks.
  • Managed in-flight service delivery, including food, beverages, and amenities.
  • Led post-flight debriefings and addressed safety or service concerns.

Flight Attendant

Sunwing Airlines
10.2017 - 02.2022
    • Conducted pre-flight safety demonstrations and ensured compliance with safety regulations.
    • Provided excellent customer service, addressing passenger needs, resolving concerns, and ensuring comfort throughout the flight.
    • Served meals, beverages, and other services while maintaining a high level of professionalism and attention to detail.
    • Worked collaboratively with fellow crew members to maintain a safe and pleasant environment for passengers.
    • Supervised and helped train new employees, ensuring smooth integration into the company culture and operations.
    • Supervised and helped train new employees, ensuring smooth integration into the company culture and operations.

Education

High School Diploma -

Gloucester High School
Ottawa, ON
06-2016

Skills

  • Bilingual (English and French)
  • Customer service excellence
  • Crew training and development
  • Inflight operations management
  • Leadership and team management
  • Extensive knowledge of CAR's
  • Safety management systems
  • Time management and prioritization
  • Attention to detail
  • Adaptability

Accomplishments

  • Part of the Flight Services Program Advisory Committee at Seneca Polytechnic
  • Previous designated Transport Canada Flight Attendant Manager
  • Developed and implemented an Inflight Service Training Program
  • Member of Wasaya's Occupational Health and Safety (OHS) Committee

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Valid RAIC holder
  • First AID and CPR Certificate
  • Dangerous Goods Certificate

Timeline

Assistant Flight Attendant Manager

Wasaya Airways
07.2025 - Current

Flight Attendant Manager (Interim)

Wasaya Airways
11.2023 - 07.2025

Office Administrator

GTA's Finest Restorations
03.2022 - 10.2023

In-Charge Flight Attendant (Purser)

Porter Airlines
02.2022 - 02.2023

Flight Attendant

Sunwing Airlines
10.2017 - 02.2022

High School Diploma -

Gloucester High School

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