Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julie Imperial

Surrey,Canada

Summary

Results and detailed-oriented with 6 years of experience in providing exceptional customer service. Administering customer transactions and promoting company offerings.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Home Support Worker-Fulltime

Private Home
02.2025 - Current
  • Accompanying to Doctor’s Appointment
  • Doing errands and groceries
  • Preparing meals
  • Monitoring medication
  • Companionship
  • Doing light housekeeping
  • Assisting in daily activities

Cashier/Cook

A&W Restaurants
12.2024 - 01.2025
  • Accepts orders from customers and process payments
  • Prepares, cook and serve food to customers
  • Maintains cleanliness and orderliness

Sales Associate

Rogers Imagine Wireless
11.2024 - 12.2024
  • Manages client’s accounts
  • Answer queries
  • Records daily inventories
  • Entertain customer calls

Licensed Insurance Advisor

PruLife UK
08.2021 - 09.2023
  • Talks to clients and provides financial advice on retirement planning, investing and protection against life future risks.
  • Completes financial needs analysis with clients.
  • Processes client’s insurance application.
  • Assist clients to comply with the requirements to avail of their insurance benefits.

Sales associate/bank teller

Banco de Oro Universal Bank
12.2011 - 07.2014
  • Identify customers, validates and cash checks.
  • Accepts cash and cheques for deposit and check accuracy of deposit slip.
  • Processes withdrawals.
  • Receive and verify loan payments and utility bill payments.
  • Record all transactions promptly, accurately and in compliance with bank procedures
  • Balances currency, cash and cheques in cash drawers at the end of each working shift.

Customer Service Representative

Sutherland Global Services
04.2008 - 07.2008
  • Responsible in maintaining quality customer service.
  • Entertain calls from US clients.
  • Helps clients manage their accounts

Education

Bachelor of Science - Business Administration, Legal Management

Ateneo de Naga University
05.2003

Skills

  • Customer service
  • Sales (3 years)
  • Marketing
  • Data Analysis
  • Customer assistance
  • Work ethic and integrity
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Written and verbal communication

Certification

  • CELPIP February 2025 to February 2027 English Language Proficiency/CELPIP score average - 10
  • Caregiving Certificate Tesda-NC2 December 2021 to December 2026 Completed the competency requirements under the Philippines TVET Competency Assessment and Certification System from Basic,Common and Core competency levels.
  • Driving Licence August 2024 to October 2026 Currently holding GDL Learner, working on my Class 5

Languages

English
Full Professional

Timeline

Home Support Worker-Fulltime

Private Home
02.2025 - Current

Cashier/Cook

A&W Restaurants
12.2024 - 01.2025

Sales Associate

Rogers Imagine Wireless
11.2024 - 12.2024

Licensed Insurance Advisor

PruLife UK
08.2021 - 09.2023

Sales associate/bank teller

Banco de Oro Universal Bank
12.2011 - 07.2014

Customer Service Representative

Sutherland Global Services
04.2008 - 07.2008

Bachelor of Science - Business Administration, Legal Management

Ateneo de Naga University

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Julie Imperial