Julie Hordyk

Supports sales and customer service efforts consistent with corporate and regulatory compliance, health, and safety.

Scheduled up to 30 private drivers with company equipment timely to meet our customers needs.

Works closely with District Transportation Planners on any outside carrier needs.

Processed orders provided by designers. Which include measurements, fabrics, moldings, hardware and colors.

Univar acquired Basic Chemical Solutions in 2010.

Customer Service Lead assisting with processing orders via phone and email. Placing order with third party vendors if required and schedules delivery on private fleet or outside carrier.

Create new customers and provided any support required.

Helped with monthly inventory.

Handle C.O.D., payments by taking to our bank.

Provided lien documentation which allowed us to file lien if unpaid.

Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with management.

Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.

Worked play ground before, during lunchtime and after school.

Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Led regular customer service meetings to review progress identify challenges and provide feedback.

Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

Assisted customers by answering questions and fulfilling requests.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Increased customer loyalty and retention.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.