Juliana Ramirez
Sacramento
Summary
Spanish Medical Interpreter with extensive experience at Language World Services, adept at facilitating effective communication in high-pressure healthcare settings. Skilled in HIPAA compliance and medical terminology. Committed to accuracy and client service, ensuring optimal patient outcomes. I bring a positive attitude and am committed to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Spanish Medical Interpreter
Language World Services
05.2016 - 06.2025
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes and HIPPA guidelines to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency. Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Mentored junior interpreters, providing guidance on best practices and effective communication strategies.
Spanish Medical Interpreter
Telelanguage Services
06.2014 - 05.2016
- Facilitated accurate communication between patients and healthcare providers in high-pressure environments.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
Customer Service Representative
UnitedHealth Group
05.2006 - 12.2012
- Assist members with medical benefits and eligibility, medical claims, and specialty referrals.
- Managed high-volume calls, ensuring efficient handling of customer requests and concerns.
- Provided bilingual support to customers, ensuring clear communication and understanding of services offered.
- Communicated with management when customer issues escalated and worked to find resolutions.
Education
GED -
Sierra College
Rocklin, CAGeneral Studies
Hamilton Union High School
Hamilton City, CASkills
- Fluent Spanish
- Medical Terminology
- Effective Communication
- Accuracy Verification
- Medical ethics
- HIPAA Compliance
- Client Service
- Healthcare systems
- Anatomy
- Consecutive interpretation
- Video remote services
- Microsoft office
Timeline
Spanish Medical Interpreter
Language World Services
05.2016 - 06.2025
Spanish Medical Interpreter
Telelanguage Services
06.2014 - 05.2016
Customer Service Representative
UnitedHealth Group
05.2006 - 12.2012
GED -
Sierra College
General Studies
Hamilton Union High School
Similar Profiles
Jude Christina G. SenatusJude Christina G. Senatus
Interpreter at One World Language ServicesInterpreter at One World Language Services
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Emily SanchezEmily Sanchez
Treasurer at World Language ClubTreasurer at World Language Club
Ariana GanawayAriana Ganaway
Student Assistant at CALPIAStudent Assistant at CALPIA
Francisco ValdiviaFrancisco Valdivia
Warehouse Supervisor at Tony's Fine FoodsWarehouse Supervisor at Tony's Fine Foods