Julie Harpigny

Owner and Travel Advisor

Gold Label Travel

San Diego

01.2024 - Current

Maintained relationships with existing clients by providing superior customer service.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed sales presentations to promote product and brand benefits.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Formed and sustained strategic relationships with clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Created effective business plans to focus strategic decisions on long-term objectives.
Conducted follow-up calls with customers after their trip to ensure satisfaction and address any concerns they may have had during their travels.
Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
Researched and compared different travel packages to ensure the best value for customers' money.
Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
Created itineraries tailored to each customer's individual needs and preferences.
Built long-term client relationships to generate repeat business and referrals.
Provided exceptional customer service, resolving any travel-related issues promptly.
Managed financial transactions related to travel bookings, including invoicing and payments.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Maintained relationships with travel partners and vendors.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.