Dynamic leader with a proven track record at MBK Senior Living, excelling in strategic planning and relationship building. Enhanced operational efficiency through innovative solutions, resulting in increased revenue and client satisfaction. Skilled in budget management and performance evaluation, fostering a high-performing team culture that drives success.
Overview
8
8
years of professional experience
8
8
Certification
Work History
Director of Wellness Programming
MBK Senior Living
01.2024 - Current
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Optimized inventory management to minimize costs and ensure product availability.
Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Improved team morale and productivity by implementing comprehensive professional development program.
Trained and guided team members to maintain high productivity and performance metrics.
Elevated company profile in industry by spearheading comprehensive rebranding initiative.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Medical Technician
MBK Senior Living
08.2023 - 01.2024
Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Administered medications and performed basic and advanced patient assessments.
Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Followed appropriate disinfecting procedures to sterilize medical equipment.
Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
Prepared and inspected medical equipment and instruments to manage wear and tear.
Facilitated patient understanding and comfort during procedures, enhancing patient experience and satisfaction.
Caregiver
MBK Senior Living
03.2023 - 08.2023
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Transported individuals to events and activities, medical appointments, and shopping trips.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Monitored clients' overall health and well-being and noted significant changes.
MOPS Daycare Director
Crossroads Grace Community Church
01.2018 - 01.2019
Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
Streamlined daycare operations through effective scheduling, staff management, and budget control.
Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
Reviewed and updated emergency preparedness procedures regularly to maintain a safe environment for children and staff members.
Recruited, selected and retained quality administrators, teachers and support staff.
Mentored and trained staff members to provide consistent high-quality care for all children.
Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
Managed the enrollment process for new families, ensuring that all necessary documentation was collected and properly maintained.
Collaborated with community organizations to provide resources and support services for families in need.
Interviewed parents and children for enrollment.
Evaluated and adjusted curriculum to meet the diverse needs of individual children, promoting inclusivity and equal opportunities for learning.
Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
Developed strong relationships with families, fostering a sense of community within the daycare center.
Fostered teamwork among staff members through regular meetings, collaborative planning sessions, and team-building activities.
Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
Managed program paperwork and child records to comply with state requirements.
Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Education
Sierra Highschool
Manteca, CA
05.2004
Skills
Verbal and written communication
Decision-making
People management
Creativity and innovation
Budget management
Contract and vendor management
Media relations
Problem-solving
Time management
Multitasking and organization
Conflict resolution
Vendor relationship management
Customer service
Certification
Hand Hygiene Basics Training - July 9th 2025
Cultural Awareness and Humility Training-May 29th, 2025
Preventing Recognizing, and reporting abuse Training- April 12th 2025
MBK Injury and Illness Prevention and Program Training- April 11, 2025
Providing Customer Service Training April 11, 2025
Minimizing Trips, Slips and Falls Training- February 23, 2025
California MSL Workplace Violence Prevention Training- February 21, 2025
resident Rights in Assisted Living Training- February 21, 2025