Julie Gray
Belleville
Summary
Proven Sales Representative at Lifestyle Home Products, adept in customer relationship building and sales development, increased sales revenue through strategic account targeting. Skilled in negotiation and interpersonal communication, consistently enhanced client satisfaction and trained new staff, ensuring high-quality service delivery and safety at Kingsway Arms Nursing Center. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Sales Representative
Lifestyle Home Products
03.2009 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
Retirement Cooking Manager
Kingsway Arms Nursing Center
03.2006 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
Education
No Degree - Dental Assisting
Toronto School of Business
06.1991
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales closing
Languages
English
Full Professional
Timeline
Sales Representative
Lifestyle Home Products
03.2009 - Current
Retirement Cooking Manager
Kingsway Arms Nursing Center
03.2006 - 10.2009
No Degree - Dental Assisting
Toronto School of Business
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