Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education Certification
Timeline
Generic

Julie Gatien

St-Lazare,Canada

Summary

I am a self-motivated and team focused individual with 30 years of diverse experience within RBC. My successful background in Learning Facilitation combined with the fact that I am fully certified to deliver over 30 P&CB learning sessions in both French and English, makes me a highly qualified candidate. Hosting RBC Healthcare sessions for ONE RBC partners and 7 RBC Future Launch – train the trainer sessions. In addition to my strong facilitation skills, I have a solid background in partnering and building trusted relationships. I have influenced and assisted on several occasions, the Design team and provided feedback that has led to the implementation of several program changes. The values of integrity, accountability and having a growth mindset remain a constant priority for me and have been the keys to my strong brand. Being a dynamic individual, the context of change within the organization is a factor allowing me to take up new challenges with an open mind to exceed our strategic objectives in an innovative way.

Overview

31
31
years of professional experience

Work History

Manager Employee Development and Facilitator, Learning Delivery P&CB

RBC
03.2016 - Current
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Identified areas in need of improvement and implemented solutions.
  • Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.

Financial Advisor and Branch Manager Delegate

RBC
11.2010 - 03.2016
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.

Manager Operations – National Investigation Department, Customer Support Center

RBC
09.2008 - 09.2010

Operation Associate, Customer Support Center

RBC
11.2003 - 09.2008

Team leader, Operation Service Center – Investigation department

RBC
05.2000 - 11.2003

Other roles: Branch, Advise Center, Operations, Back-Office

RBC
01.1994 - 11.2003

Education

BAA - Business Administration

UQAM
Montreal
05-2019

Certificates - Management, Administration, Human Resources

UQAM
Montreal
05-2009

Skills

  • Leadership
  • Interpersonal Skills
  • Communication Skills
  • Project Management
  • Operational Support
  • Change Management
  • Prioritization
  • Strategic Alignment
  • Facilitation techniques

Accomplishments

  • RBC Performance cruise winner 2014-2015, runner up (gold prize) for years 2005, 2007 and 2013.
  • Hosting of L&P Townhalls (fall and Winter 2023-2024)
  • Active presence in regional and business networking groups such as BNI (Business Networking International), the chamber of commerce of Vaudreuil-Soulanges and Quebec businesswomen’s network and various charitable events such as the 'Young Leaders' project, the Vaudreuil Palliative Care center, JDRF foundation, volunteer for local Food Drive 'La Guignolée des medias'.

Languages

French
English

Education Certification

  • BAA, Bachelor in Business Administration, UQAM
  • I4PL certificate: Art of Facilitating Learning, 09/01/20
  • 3 Certificates: Management, Administration and Human Resources, UQAM
  • CSI courses: Fundamentals of Personal Finance / Fundamentals of Investments and Taxation QC / Insurance and Retirement QC

Timeline

Manager Employee Development and Facilitator, Learning Delivery P&CB

RBC
03.2016 - Current

Financial Advisor and Branch Manager Delegate

RBC
11.2010 - 03.2016

Manager Operations – National Investigation Department, Customer Support Center

RBC
09.2008 - 09.2010

Operation Associate, Customer Support Center

RBC
11.2003 - 09.2008

Team leader, Operation Service Center – Investigation department

RBC
05.2000 - 11.2003

Other roles: Branch, Advise Center, Operations, Back-Office

RBC
01.1994 - 11.2003

BAA - Business Administration

UQAM

Certificates - Management, Administration, Human Resources

UQAM
Julie Gatien