Julie Funderburk
Folsom
Summary
Resourceful Resolution Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer service strategies, and negotiation techniques. Excel at communication, problem-solving, and adaptability, ensuring successful resolutions that meet both company and client needs.
Overview
24
24
years of professional experience
Work History
Title resolution specialist
IAA
Rancho Cordova
09.2012 - Current
- Taking inbound / outbound calls answering title questions on all 50 states processing title work, running reports, emails, faxes, sending letters to owners an lien holders, knowing multi state title processes, filing, training other employees, working to resolvetitle problems in a timely matter.
- Traveling for CAT of the dedicated CAT team.
Owner
Rozzi’s Mobile Notary
Cameron Park
10.2008 - 10.2012
- Mobile Notary QuickBooks, excel, word, Live scan on file.
Temp
AppleOne Staffing
Sacramento
08.2011 - 09.2012
- Temp for VINtek, and Insurance Auto Auctions before hired by the company.
Title Clerk
Vintek Inc
Carmichael
08.2011 - 07.2012
- Perform outbound calls to clients, lien holders, DMVs, and outside entities to retrieve information/documentation required in order to complete the vehicle title transfer process.
- Receive and notate accounts of outgoing/incoming calls, emails, faxes, and mail; scan/upload documents.
- Review/verify received title-work for completion prior to being taken to the CA BSC for processing; create/update verification checklist for transactions to be processed at next CA BSC appointment; drive to/from CA BSC.
- Use of CVR to process approved title transactions.
- Generate outgoing fax cover sheets, memo/request letters, and emails.
- Monitor IT Support emails received from clients; create tickets for new inquiries received from the Support inbox, create new users for the VINtekTime System according to the clients specified requests, reset passwords for existing users, enter time spent on each worked ticket into ADP for tracking and billing purposes.
- Complete/submit expense report; retrieve office mail; open/close office.
Inventory
Family Chevrolet Cadilac
Shingle Springs
06.2007 - 07.2009
- A/P-A/R, Dealer Trades, Inventory, Courtesy Delivers, Enterprise Deliveries, Elect DMV CVR & DMV Desk A/P, A/R, dealer trades, inventory, courtesy delivers, enterprise delivery's and DMV.
- Building car deals printing reports of sale, electronic DMV CVR & CA DMV desk issuing license plates, courtesy delivery appointments, stock in new vehicles, courtesy delivery billing, filling out bank drafts, writing pre deliver inspections repair orders, post invoices, write checks, balance statement, print statements, back up cashiers, back up phones, reconcile bank statement, reconcile schedules, write and post journal entries, post open account and reconcile open account, deposit, post bank ach's smart cash, Reynolds & Reynolds, used car wholesale postings multi-lines phones, excel, word, smart cash, Run DCS. outlook, 1099, 1099 int’s, W9 starting to learn contracts.
A/P-A/R
Braley & Graham Buick Kia Body Shop
Sacramento
08.2001 - 05.2007
- A/P-A/R Posting bills, paying bills, posting Kia and Buick open account, reconcile accounts schedules, deposit, phones, back up cashiers post pre delivery inspections and used car repair orders, reconcile bank state post bank ach's, started as service cashier for 6 months them moves up to A/P-A/R tech time cards Reynolds & Reynolds sales tax audit dealer trades payroll garnishments, multi-lines phones, excel, word, Run DCS, 1099, 1099 int, W9 collections with DA's office.
Education
Oakmont High School
Roseville, CASkills
- Title processing
- Multi-state title knowledge
- Document verification
- Compliance adherence
- Problem solving
- Attention to detail
- Time management
- Task prioritization
Timeline
Title resolution specialist
IAA
09.2012 - Current
Temp
AppleOne Staffing
08.2011 - 09.2012
Title Clerk
Vintek Inc
08.2011 - 07.2012
Owner
Rozzi’s Mobile Notary
10.2008 - 10.2012
Inventory
Family Chevrolet Cadilac
06.2007 - 07.2009
A/P-A/R
Braley & Graham Buick Kia Body Shop
08.2001 - 05.2007
Oakmont High School