Julie Anne Feledi
Woodstock
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Floral design professional with passion for crafting elegant and memorable floral arrangements. Proven ability to meet client expectations through keen artistic sensibility and reliable project management. Known for effective teamwork and adaptability, ensuring seamless event execution and client satisfaction. Skilled in floral arrangement, color theory, and customer service.
Overview
34
34
years of professional experience
Work History
Floral Designer
Blooms of Paradise
07.2024 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Branch Manager
Cash 4 You
08.2022 - 01.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Manager & Senior Floral Designer
HiWay Flowers
01.2007 - 07.2022
- Professional floral designer
- Record Readers Choice Platinum Winner 2020
- Floral designs featured in several magazines: Wedding Bells, Wedding Trends, Modern Bride, Our Homes, The Grand
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed strategic plans to drive business growth and improve profitability.
- Increased customer satisfaction with focused service improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Tim Horton's
01.1997 - 01.2007
- Managed a team of approximately 50 staff
- Daily store operations, maintenance, performance management, hiring and staff retention, inventory, banking deposits, data entry, customer service
Manager
Orange Julius & Dairy Queen
01.1991 - 01.1997
- Managed a team of approximately 10 staff
- Customer service, banking & budgeting responsibilities, payroll, inventory, performance management, hiring and staff retention
Education
Life Coaching Certification - Mindfulness Certification
New Skills Academy
01.2021
Continuing Education Courses -
Living Fresh Flower School
01.2010
Floral Designer Apprenticeship -
Hiway Flowers
01.2007
OSSD -
St. Mary's High School
01.1994
Skills
- First Aid & CPR
- Ontario Food Safety Certification
- Health and safety certifications
- Conflict resolution
- Performance management
- Communication skills
- Attention to detail
- Independent and team driven
- Professional
- Wedding floral design
- Sales and marketing
- Creative merchandising and display
- Floral consultations
- Floral trend awareness
- Large order fulfillment
Languages
English
Full Professional
Timeline
Floral Designer
Blooms of Paradise
07.2024 - Current
Branch Manager
Cash 4 You
08.2022 - 01.2024
Manager & Senior Floral Designer
HiWay Flowers
01.2007 - 07.2022
Manager
Tim Horton's
01.1997 - 01.2007
Manager
Orange Julius & Dairy Queen
01.1991 - 01.1997
Continuing Education Courses -
Living Fresh Flower School
Floral Designer Apprenticeship -
Hiway Flowers
OSSD -
St. Mary's High School
Life Coaching Certification - Mindfulness Certification
New Skills Academy
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