Julie Durelle
19 Ashburn Ave, Riverview,NB
Summary
Dedicated to exceptional customer service. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
7
7
years of professional experience
Work History
Flight Attendant
WestJet
11.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Restaurant Owner
Tait House Shediac & Two Nine Three Whiskey Bar
07.2020 - 03.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Gusto's
10.2018 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Welding Engineering Technology
NBCC Moncton
Moncton, NB06.2012
International Travel & Tourism
NBCC St. Andrews
St. Andrews, NB06.2005
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Food and Beverage Service
- Verbal and written communication
- Documentation And Reporting
- Operations Management
- Staff Training and Development
Timeline
Restaurant Owner
Tait House Shediac & Two Nine Three Whiskey Bar
07.2020 - 03.2024
Server
Gusto's
10.2018 - 09.2019
Flight Attendant
WestJet
11.2016 - Current
Welding Engineering Technology
NBCC Moncton
International Travel & Tourism
NBCC St. Andrews
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