Julie Dwyer
Ottawa
Summary
Emergency/Specialty Senior Operations Director with proven leadership and strategic planning skills. Experienced and comfortable managing change amid varied and competing environments. Track record of optimizing operational efficiencies without compromising patient care and client experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senor Regional Operations Director
VCA Canada
04.2022 - Current
- Oversee all Specialty/Emergency veterinary hospitals in Ontario with revenue in excess of $100M and 800 direct reports
- Senior member of VCA Canada executive team involved in strategic planning and vision for the Emergency/Specialty hospitals across the country
- Recruit, mentor and guide high functioning leaders to optimize operational efficiencies and profitability within hospitals and build strong high quality teams
Regional Area Manager
VCA Canada
07.2019 - 04.2022
- Oversee clinic operations of multiple Emergency/Specialty hospitals across region, acting as a strong liaison between hospital leadership and support office
- Manage to budget with over $90M in revenue with strong focus on identifying departmental growth opportunities
- Restructure management teams within hospitals to achieve solid, well rounded leadership groups as well as identifying and mentoring a bench of future leadership talent
- Collaborate and share best practices between hospitals to enhance level of medicine and optimal patient care while recognizing individual hospital culture
General Manager
VCA Canada Alta Vista Animal Hospital
10.2013 - 05.2021
- Led team of 30 veterinarians with staff of 160 employees in large ($25M) hybrid Emergency/Specialty/General Practice hospital
- Responsible for all aspects of hospital operations; budgeting, associate compensation (payscale and wage band development), HR management, developing and mentoring Senior Leadership Team, driving commitment to patient care and elevated client service, marketing initiatives, recruiting, community events, client complaint resolution and strategic planning
- Met with industry representatives and created longstanding relationships with pharmaceutical and food partners to maximize rebates and implement programs
Technical Manager- General Practice
VCA Canada Alta Vista Animal Hospital
10.2008 - 10.2013
- Oversaw $5M General Practice with 30 direct reports
- Grew department by implementing new programs (Team Medicine) to elevate client compliance, identifying operational efficiencies and elevated employee engagement
- Worked with other members of the Senior Leadership Team on overall hospital initiatives including practice management software implementation and new city-wide marketing campaigns
Registered Veterinary Technician
VCA Canada Alta Vista Animal Hospital
08.2000 - 10.2008
Education
Registered Veterinary Technician -
Seneca College of Applied Arts And Technology
Toronto, ON2000
Bachelor of Science - Biology
Carleton University
Ottawa, ON1997
Skills
- Hospital Operations
- Leadership Development
- Strategic Planning
- Budgeting and Financial Analysis
- Change Management
- Conflict Resolution
Certification
- CVPM (Certified Veterinary Practice Manager), VHMA, 2018
Timeline
Senor Regional Operations Director
VCA Canada
04.2022 - Current
Regional Area Manager
VCA Canada
07.2019 - 04.2022
General Manager
VCA Canada Alta Vista Animal Hospital
10.2013 - 05.2021
Technical Manager- General Practice
VCA Canada Alta Vista Animal Hospital
10.2008 - 10.2013
Registered Veterinary Technician
VCA Canada Alta Vista Animal Hospital
08.2000 - 10.2008
Registered Veterinary Technician -
Seneca College of Applied Arts And Technology
Bachelor of Science - Biology
Carleton University
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