In-depth knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to gaming guests. Effective in building and maintaining client and employee relationships through a comprehensive understanding of needs and to exceed targets. Self-directed, energetic team member. Expert in negotiations and relationship development, achieving exceptional customer satisfaction and revenue growth.
Hi, I’m
Julie DiCato
Fonthill,Canada
Summary
Overview
25
years of professional experience
Work History
Century 21 & Revel RealtyNiagara Falls, ON
Real Estate Agent
03.2015 - Current
Job overview
- Manage real estate contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations from initiation to closing.
- Promote property sales through advertisements, open houses networking and participation in multiple listing services to maximize exposure.
- Advise prospective clients on current market activities and optimal buying or selling choices.
- Maintain current and accurate CRM database of prospective customers.
- Apply various methods to build client base, including networking, email and social media.
Casino Rama & Fallsview CasinoRamara & Niagara Falls, ON
Casino Host
07.2000 - 02.2011
Job overview
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames for player database.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships
- Achieved goals and objectives by phone calls, emails and direct marketing letters to current, inactive and prospective high end patrons for increased casino revenue
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
- Maintained patron loyalty to casino with excellent communication skills to resolve any conflict in timely fashion.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Collaborated with marketing personnel to promote casino services and events.
- Used consumer trends information to arrange data for profit-increasing opportunities.
- Issued rewards to guests to encourage continued play and high-dollar spending.
Education
Niagara CollegeWelland, ON
4 Year Advanced Diploma from Business Administration
04.2000
University Overview
Notre Dame College School Welland, ON.
High School Diploma
06.1992
University Overview
Skills
- Strong Understanding of Casino Operations
- Recruiting Clients
- Relationship Development
- Negotiations Expert
- Excellent Communicator
- Friendly, Positive Attitude
- Multitasking
- Extensive Knowledge Of Sports Betting, Slots and Table Games
Timeline
Real Estate Agent
Century 21 & Revel Realty
03.2015 - Current
Casino Host
Casino Rama & Fallsview Casino
07.2000 - 02.2011
Niagara College
4 Year Advanced Diploma from Business Administration
Notre Dame College School Welland, ON.
High School Diploma
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