Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie de Vries

Caledonia,ON

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Owner Experience Supervisor

Libro Credit Union
Caledonia, Ontario
09.2009 - Current
  • Provide direction and guidance to employees, as well as training new staff
  • Conduct performance reviews for employees on a regular basis
  • Maintain relationships with existing clients by providing superior customer service.
  • Use excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
  • Collaborate with other departments to coordinate workflow processes between teams.
  • Responsible for all cash flow in the branch, making sure that all cash is balanced and within allowed limits.
  • Complete administration tasks, such as daily balancing reports, staff schedules, monthly regulatory branch reports, and sales tracking.

Detox Attendant

Holmes House
Simcoe, Ontario
04.2002 - 11.2004
  • Assisted clients who were going through withdrawal symptoms from addictive substances.
  • I conducted wellness checks throughout the day and night, making sure that any distress was mitigated.
  • Performed various administrative tasks, such as incident reports, notes in clients' files, and keeping the logs up to date
  • Prepared meals
  • Helped the clients with their discharge plans, finding resources that could be put into place to help them on their recovery journey

Education

Addictions Counselling Diploma -

Sir Sandford Fleming College
Peterborough, ON
05-1999

Skills

  • Client relationship management
  • Customer service
  • Verbal and written communication
  • Regulatory compliance
  • Time management
  • Client Privacy

Certification

  • Crisis management certificate
  • Completion of Moments Matter Courses

Timeline

Owner Experience Supervisor

Libro Credit Union
09.2009 - Current

Detox Attendant

Holmes House
04.2002 - 11.2004

Addictions Counselling Diploma -

Sir Sandford Fleming College

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Julie de Vries