Julie D’Arcy
Montreal,Canada
Summary
Professional in account management with comprehensive background in small business client relations, lending products and Mortgages. Proven ability to drive business success through effective account strategies and personalized financial advice. Known for collaborative teamwork and consistent results, adaptable to evolving business needs. Skilled in client communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Small Business Account Manager
Bank of Montreal, BMO
02.2023 - Current
- Managed a diverse portfolio of small business accounts, maintaining excellent customer service and timely communication.
- Proactively identified client needs through regular meetings and follow-ups, ensuring high levels of satisfaction and loyalty.
- Evaluated the effectiveness of account management strategies and initiatives, making recommendations for continuous improvement based on performance results and client feedback.
- Developed strong relationships with clients, which led to higher customer retention and increased referrals.
- Leveraged industry knowledge to advise clients on relevant regulatory changes or emerging trends impacting their businesses.
- Provided ongoing support to clients throughout the life cycle of their accounts, addressing concerns quickly and effectively resolving issues as they arose.
- Conducted comprehensive financial reviews for clients, identifying potential risks and offering appropriate solutions.
- Coordinated with internal departments such as credit risk, compliance, and operations to ensure smooth handling of client transactions and requests.
- Identified opportunities for cross-selling and upselling, introducing clients to additional products or services that met their evolving needs.
- Streamlined account management processes, resulting in reduced administrative time and improved efficiency.
Mortgage Loan Officer
Bank of Montreal, BMO
04.2022 - 02.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Finished 1st place for Bmo best of the best award in Mortgage and lending product sales
Senior Claims Manager
Canada Life
10.2020 - 03.2022
- Enhanced customer satisfaction by resolving complex claims issues and providing timely claim updates.
- Reduced claims processing time by implementing efficient workflow systems and streamlining procedures.
- Optimized resource allocation by monitoring claim trends and adjusting staffing levels accordingly.
- Analyzed complex loss scenarios to determine appropriate coverage limits, fostering informed decision-making across the organization.
- Improved overall claims accuracy by conducting regular quality audits and providing feedback to staff.
Personal Credit Counsellor
Cibc Bank
02.2018 - 03.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Senior CreditCards Specialist/ Disputes/Credit
Royal bank of Canada
02.2013 - 09.2017
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs.
In charge Flight Attendant
Canjet Airlines
08.2011 - 02.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Resolved passenger conflicts and medical emergencies during flights.
Education
High School -
Lindsay Place High School
06.2007
No Degree - Mechanical Engineering
Dawson College
Montreal,05-2010
Skills
- Account retention
- Verbal and written communication- Bilingual-Fluent
- Goal setting
- Product and service sales
- Relationship management
- Strategic account development
- Budget management
- Contract negotiation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities/ Adaptability
- Reliability
- Active listening
Languages
French
Native or Bilingual
English
Native or Bilingual
Bmo best of the best in Mortgages and Lending Award 2023
I won Bmo's best of the best award in 2023 for my position in Lending and Mortgages during the very high prime rates and challenging financial times for clients and my collegues.
Timeline
Small Business Account Manager
Bank of Montreal, BMO
02.2023 - Current
Mortgage Loan Officer
Bank of Montreal, BMO
04.2022 - 02.2023
Senior Claims Manager
Canada Life
10.2020 - 03.2022
Personal Credit Counsellor
Cibc Bank
02.2018 - 03.2019
Senior CreditCards Specialist/ Disputes/Credit
Royal bank of Canada
02.2013 - 09.2017
In charge Flight Attendant
Canjet Airlines
08.2011 - 02.2013
High School -
Lindsay Place High School
No Degree - Mechanical Engineering
Dawson College
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