Julie Karlsen
Dawson Creek,BC
Summary
Experienced professional dedicated to promoting social and economic well-being of individuals and families. Adept at offering valuable community resource information and referrals, as well as providing advocacy support when needed. Possesses strong communication and management skills to effectively address needs of diverse populations. Committed to inspiring community service and making a positive impact on society.
Overview
5
5
years of professional experience
Work History
Homeless Shelter Manager
Stepping Stone Ventures Ltd.
03.2020 - 11.2022
- Oversaw financial management of the shelter, which included overseeing the daily operations, maintained accurate records of client data for reporting purposes and program evaluation, case management, referred clients to/collaborated with community agencies, attended meetings and information sharing/gathering sessions &/or training opportunities with various agencies, primarily BC Housing, participated in budget development, expense tracking, and reporting as well as daily meal planning, grocery shopping and preparing meals while staying within budget, obtaining/maintaining any necessary equipment or supplies and completing any tasks required to maintain a healthy, safe and supportive environment for clients and staff;
- Monitored and maintained facility cleanliness standards by conducting daily inspections, doing daily cleaning tasks and coordinating maintenance work as needed while ensuring compliance with provincial and local regulations governing homeless service provision and any new requirements since COVID;
- Developed and maintained partnerships with local agencies to provide comprehensive support services to clients, referred clients to appropriate community agencies to meet various client needs which may include advocating on behalf of clients, if necessary, in order to address systemic barriers facing those experiencing homelessness.
Property Manager
Step By Step Enterprises Ltd.
03.2020 - 10.2022
- Managed multiple properties simultaneously, coordinated efficient allocation of resources and streamlined communication channels to maintain high levels of operational excellence;
- Collected and maintained careful records of rental payments, tracked & recorded payments & expenses, and provided accurate financial reports;
- Implemented and enforced policies and procedures to maintain properties to highest standards;
- Created marketing materials (flyers, brochures, digital advertising) to advertise vacant properties, conducted property showings with prospective tenants, screened applicants, conducted move-in inspections, prepared accurate leasing documentation and obtained signatures, provided property details and neighbourhood information and community resources to the new tenant for each property;
Leasing Coordinator
Northview Apartment REIT Ltd.
03.2018 - 12.2019
- Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service. (Our office won the first ever Customer Service Award competing with 79 regions Canada-wide!);
- Assisted in marketing efforts for property vacancies using targeted social media campaigns, online listings, and open house events. Monitored activity in the local rental market to identify opportunities for growth or improvement in our services offerings. Prepared and sometimes presented reports to highlight developments and statistics of occupied properties as well as current rental market and competitor reports, economic trends and occupancy statistics for our region;
- Contributed to efficient office operations by maintaining an organized workspace and filing system, managing incoming calls/messages, responded to vacancy inquiries and information requests, scheduled appointments for property showings with prospective tenants, managed leasing documentation, which included lease agreements, addendums, and move-in/move-out forms, ensured accuracy of information and compliance with local regulations. Endured timely completion of application materials and performed background/reference checks. Facilitated a “smooth” move-in experience for new tenants through clear communication regarding requirements and expectations of all parties involved. Conducted property tours for potential tenants, showcasing amenities and highlighting unique features of the community. Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services;
- Collected monthly rent payments and other fees, always properly recording, and processing money in our computer system ensuring accurate and balanced reports.
Skills
- Homelessness Service Provider experience which includes day-to-day shelter operations, budget administration, privacy training and client case management, including client needs assessments and advocacy;
- Crisis management, conflict resolution and compassionate communication skills;
- Basic first aid, food safety and RTB knowledge;
- Proficient in HIFIS, YARDI and Microsoft Office applications
- Customer service, office administration and sales experience;
Timeline
Homeless Shelter Manager
Stepping Stone Ventures Ltd.
03.2020 - 11.2022
Property Manager
Step By Step Enterprises Ltd.
03.2020 - 10.2022
Leasing Coordinator
Northview Apartment REIT Ltd.
03.2018 - 12.2019
Similar Profiles
Yadira GonzalezYadira Gonzalez
Paraeducator, Special Education ,Behaviroal Needs at The Stepping Stone GroupParaeducator, Special Education ,Behaviroal Needs at The Stepping Stone Group
Cherish JosefCherish Josef
LVN School Nurse at The Stepping Stone GroupLVN School Nurse at The Stepping Stone Group
Mohamed AliMohamed Ali
Stepping Stone Shelter – Case Management /Public Housing Manager at Stepping StoneStepping Stone Shelter – Case Management /Public Housing Manager at Stepping Stone