Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Volunteer for ESL, Devon, Walking, NIA
Timeline
Generic

Julie Broadbent

Devon,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Quality Assurance Administrator

Argus Machine Co Ltd
05.2023 - Current
  • Provide regular progress updates to the Leadership Teams, facilitating open communication channels between QA teams and other departments involved in projects.
  • Maintain documentation control, proof read and upload revised and new procedures.
  • Manage timelines effectively to ensure all projects meet or exceed expectations without sacrificing quality standards.
  • Manage Non-Conformance reports and provide monthly statistics to Management. Track trends and present results as required.
  • Update and control Licensor documentation, while maintaining full confidentiality.

Health and Safety Advisor

Argus Machine Co Ltd
07.2012 - 05.2023
  • Managed the Health and Safety program to achieve and maintain COR certification. Developed and maintained comprehensive safety documentation, including policies, procedures, training materials, and inspection checklists.
  • Conducted annual audits to meet Safety Partnership and OH&S requirements.
  • Attend and chair monthly Health and Safety Committee meetings, write and distribute minutes to all employees.
  • Conduct regular site inspections and liaise with Plant Supervisors for corrective action requirements.
  • Lead incident investigations to determine root cause and provide recommendations for preventative measures.
  • Managed employee Workers' Compensation claims and act as a liaison between injured worker and WCB during the claim.
  • Conducted comprehensive hazard analyses to identify potential risks, developing strategies to mitigate or eliminate them effectively.
  • Evaluated contractor safety performance during site visits, ensuring adherence to established protocols and maintaining a safe work environment for all personnel involved.
  • Implemented regular toolbox talks covering relevant health and safety topics, keeping employees informed about best practices.
  • Coordinated industrial hygiene efforts such as air sampling and noise monitoring, successfully maintaining compliance with regulatory requirements.
  • Collaborated with management to create a culture of safety awareness, resulting in improved employee engagement and accountability.
  • Served as a trusted resource for employees to report concerns or seek guidance on health and safety-related matters, fostering a supportive work environment.
  • Reduced accident rates through consistent monitoring, evaluation, and improvement of health and safety policies.
  • Developed effective emergency response plans for various situations, leading to faster response times and minimized impact on operations.
  • Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
  • Provided new-employee health and safety orientations and developed materials for presentations.

Customer Service Coordinator / Operations Administrator

ProCura Real Estate
06.2011 - 07.2012
  • Working at the Concierge Desk in a AAA Commercial Building, provided assistance to the tenants and their clients.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered telephone and email enquiries, along with face to face enquiries.
  • Handled tenant complaints, following through to ensure satisfactory conclusion
  • Processed work orders and weekly reports using Yardi software.
  • Liaised with Maintenance / Operations to ensure deadlines are achieved.
  • Managed the Private Parkade, including issuing of key fobs, allocating parking stalls, and preparing monthly invoicing to the tenants.
  • Prepared and deliver tenant orientations, including building tour and coordinated bi-annual fire drills to meet City of Edmonton requirements.
  • Organise tenant incentives, for example, annual BBQ, Christmas Gifts.

Customer Service Coordinator (Part-Time)

Westcorp Properties Inc.
01.2007 - 06.2011
  • Working alongside the Concierge in a busy Commercial Building, responded to customer needs through competent customer service and prompt problem-solving.
  • Answered telephone and email enquiries, along with face to face enquiries.
  • Issued work orders to the Building Operator and follow through to a satisfactory conclusion.
  • Use Winpak Software system to issue all Building Access Cards and allocate/maintain parking to tenants.
  • Prepare correspondence with direction from the Property Manager.
  • Prepare monthly reports and reconcile tenant accounts using Microsoft Excel.
  • General administration duties including alpha filing, photocopying/ collating and faxing documents.

Customer Service Representative Trainer

Symphony Kitchens (UK)
10.1995 - 12.2005
  • Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
  • Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
  • Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
  • Partnered with other trainers, including the Design Team, to ensure consistency in training methodologies, resulting in a unified approach to employee development across the company.
  • Evaluated existing training programs against company goals and objectives, making necessary adjustments for optimal results.
  • Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
  • Provided coaching and mentoring to employees.
  • Coordinated refreshments and book meeting rooms for internal training courses.

Education

Mental Health First Aid
Edmonton

Qualified Health And Safety Officer (QHSO)

Alberta Association of Safety Partnerships
Alberta

Class 5 Drivers Permit
Alberta

WHIMIS Train The Trainer
Nisku, AB

City And Guilds Adult Education Teacher Training
Leeds, UK

BTEC National Diploma in Business Studies

Park Lane College
Leeds, UK

Standard First Aid (current)

Business Management Diploma

ICS Canada

Skills

  • Excellent organizational skills and prioritizing work
  • Excellent English communication skills, written and verbal
  • Ability to work as a team member and under own initiative
  • Able to liaise with all levels of employees from Executive to Workers
  • Efficient using Microsoft, including Word, Excel and Powerpoint

Hobbies and Interests

  • Learning Spanish
  • English as a Second Language Volunteer through Devon Library
  • Walking

Languages

English
Native or Bilingual

Volunteer for ESL, Devon, Walking, NIA

I am a volunteer through Devon Library as an English as a Second Language Instructor. Seeing my students achieve their goals to live their dream to become a part of Canada is extremely rewarding. I love walking through the trails of my hometown of Devon and feel fully energized after participating in NIA.  I also achieved 2nd Degree Black Belt in Taekwondo.


Timeline

Quality Assurance Administrator

Argus Machine Co Ltd
05.2023 - Current

Health and Safety Advisor

Argus Machine Co Ltd
07.2012 - 05.2023

Customer Service Coordinator / Operations Administrator

ProCura Real Estate
06.2011 - 07.2012

Customer Service Coordinator (Part-Time)

Westcorp Properties Inc.
01.2007 - 06.2011

Customer Service Representative Trainer

Symphony Kitchens (UK)
10.1995 - 12.2005

Mental Health First Aid

Qualified Health And Safety Officer (QHSO)

Alberta Association of Safety Partnerships

Class 5 Drivers Permit

WHIMIS Train The Trainer

City And Guilds Adult Education Teacher Training

BTEC National Diploma in Business Studies

Park Lane College

Standard First Aid (current)

Business Management Diploma

ICS Canada

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Julie Broadbent