Julie Bland
Auburn
Summary
Office Manager with proven expertise in customer service and office administration at Pro-Troll, Inc. Enhanced team productivity through strategic task delegation and employee support. Skilled in payroll management and fostering open communication to drive operational efficiency.
Overview
18
18
years of professional experience
Work History
Office Manager
Pro-Troll, Inc.
02.2012 - Current
- Maintained confidentiality of sensitive information, protecting company documents and personnel records.
- Provided exceptional customer service by addressing client inquiries through phone and email.
- Reconciled accounts payable and receivable transactions to ensure accurate financial records.
- Oversaw office inventory management, including ordering, requisitions, stocking, and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Office Administrator
Scott O'Hara Construction
06.2007 - 06.2011
- Managed phone system, routing calls and delivering messages to staff and clients.
- Maintained electronic and paper filing systems for efficient information retrieval.
- Coordinated communications, financial processing, registration, and recordkeeping activities.
- Tracked office supplies and restocked items to ensure operational continuity.
- Assisted in payroll preparation and processing for timely staff payments.
Education
High School Diploma -
Alhambra High School
Martinez, CASkills
- Customer service and support
- Office management and administration
- Organizational skills
- Payroll and bookkeeping
- Account reconciliation
- Workflow optimization
Accomplishments
- Advanced from Customer Service to Customer Service Manager and then Office Manager adapting to growing responsibilities while maintaining good rapport with co-workers, company sales reps, and customers.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of sales orders, shipments and invoices.
Timeline
Office Manager
Pro-Troll, Inc.
02.2012 - Current
Office Administrator
Scott O'Hara Construction
06.2007 - 06.2011
High School Diploma -
Alhambra High School
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