Julie Berdusco
Mississauga,ON
Summary
Results-driven Sales Representative at Apotex, skilled in relationship building and closing sales. Demonstrated expertise in CRM utilization and interpersonal communication to consistently surpass sales goals and enhance customer experiences. Successfully penetrated new markets by identifying strategic sales opportunities through comprehensive competitor analysis and network expansion.
Overview
17
17
years of professional experience
Work History
Sales Representative
Apotex
Toronto, Ontario
02.2008 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified opportunities for cross-selling additional products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Collaborated with marketing team to create promotional materials for products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Negotiated deals and handled complaints or objections.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Produced sales documents, finalized deals and filed records.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided technical support for customers using the company's products or services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed key customer relationships to increase sales.
- Analyzed market trends to identify potential sales opportunities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Education
Certified Dental Assisant - Dentistry
Sheridan College
Etobicoke, ON06-1983
Skills
- Sales closing
- Sales presentations
- Relationship building
- Customer experience enhancement
- Competitor research
- Pipeline building
- Network development
- Account development
- Sales consultation
- Exceeds sales goals
- CRM proficiency
- Relationship selling
- Complex Problem-solving
- Customer retention abilities
Timeline
Sales Representative
Apotex
02.2008 - Current
Certified Dental Assisant - Dentistry
Sheridan College
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