Summary
Overview
Work History
Education
Skills
Timeline
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Julie Barbosa

Pico Rivera,CA

Summary

Dynamic educator with a proven track record at the University of La Verne, adept in lesson planning and project-based learning. Successfully integrated technology to enhance student engagement, fostering curiosity and motivation. Recognized for exceptional communication skills and a commitment to student success, consistently adapting methods to meet diverse learning needs.

Overview

29
29
years of professional experience

Work History

Homeschool Educator

Self-Employed
02.2014 - Current
  • Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Scheduled conferences with educators to discuss students' progress and classroom behavior.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.
  • Organized educational technology activities to supplement textbook instruction to engage and motivate students.
  • Led and coordinated Project Based Learning(PBL) educational activities to develop students' physical, emotional and social growth.
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Created and developed lesson plans to meet students' academic needs.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Fostered student curiosity and interest through creative educational technology activities. (e.g. Kahoot!, Blooket, etc)

Maintenance Coordinator

Liz Claiborne
04.2006 - 02.2012
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Created and maintained daily and weekly reports for upper management.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Administered approximately 25 work orders and preventive maintenance (PM) requests daily and saw orders through to completion.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Customer Service Representative

Paramount Global Services
09.1996 - 02.2006
  • Responded to approximately 40 customer requests or products, services, and company information daily.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collected and returned unpurchased or returned items into database and issued customers credits.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved accounting, service and delivery concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Arts - Educational Studies

University of La Verne
La Verne, CA
05-2025

Associate of Arts - Teaching

Eastern Gateway Community College
Steubenville, OH
06-2022

Skills

  • Lesson planning
  • Project-based learning
  • Technology integration
  • Positive reinforcement

Timeline

Homeschool Educator

Self-Employed
02.2014 - Current

Maintenance Coordinator

Liz Claiborne
04.2006 - 02.2012

Customer Service Representative

Paramount Global Services
09.1996 - 02.2006

Bachelor of Arts - Educational Studies

University of La Verne

Associate of Arts - Teaching

Eastern Gateway Community College

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Julie Barbosa