Julie Balenzano
Surrey,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in communication, and building and maintaining relationships with a diverse range of stakeholders.
Overview
33
33
years of professional experience
Work History
Manager, Cloverdale and Fleetwood Branches
Surrey Libraries
02.2020 - Current
- Supported staff through pandemic and Level 2 & 3 services
- Successfully led Cloverdale and Fleetwood branches through the PSM rollout and supported other managers with their transition
- Fostered change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Introduced Great 8 competencies and goal setting into staff development section of the PMP form to develop leadership skills in all staff
- Mentored junior team members and managers to create future leaders within the organization
- Resolved staff member conflicts by actively listening and finding appropriate middle ground
- Champion employee engagement, collaboration and continuous learning opportunities
- Assisted managers with scheduling and guidelines, PSM training materials, and clerk review updates
- Establish team priorities, maintain schedules and monitor performance.
Manager, Circulation Services
Surrey Libraries
07.2016 - 01.2020
- Team lead for the New Service Model
- Oversee tracking and reporting of library statistics internally and externally
- Responsible for system-wide planning, development, implementation and evaluation of circulation policy, procedures and customer service practices
- Hire and supervise casual staff, while directing the circulation department
- Initiated the circulation department staffing review
- Created a data dashboard for our strategic plan measures
- Launched Project Outcome as a functional tool for outcomes measurement
- Completed outcome evaluations on key library programs for the Provincial Literacy Grant Report
- Rolled out privacy and consent requirements for teen accounts.
Information Services Librarian
Surrey Libraries
01.2011 - 07.2016
- Developed the Casual Circulation Services Assistants training manual
- Supervisor, Casual Circulation Services Assistants
- Initiated recurring shift pilot and developed recurring shift guidelines
- Organized first ever seniors week for Surrey Libraries.
Teen Services Librarian
Surrey Libraries
01.2008 - 01.2010
- Developed the first Teen Advisory Group (TAG) and Teen Ambassador program
- Delivered system wide gaming programs and tournaments for teens
- Pioneered the Battle of the Bands and Battle of the Best Book Trailer with 6 library systems
- Coordinated TeenRC for Surrey Libraries and promoted to Surrey high schools.
Youth Services Librarian
Surrey Libraries
01.2004 - 01.2008
- Coordinated expansion of Fab Fridays and Wacky Wednesdays
- Coordinator for Coast Capital Reading Buddies program
- First Nations community liaison.
Information Services /Youth Services Technician
Surrey Libraries
01.2001 - 01.2004
Circulation Services Assistant
Surrey Libraries
01.1996 - 01.2001
Circulation Services Clerk
Surrey Libraries
01.1991 - 01.1996
Education
Emerging Leaders Program -
City of Surrey
2019
Master of Library and Information Studies -
University of British Columbia
2004
Bachelor of Arts, Criminology -
Simon Fraser University
2000
Skills
- Effective Communication
- Builds Relationships
- Engagement
- Project Management
- Delivers Results
- Lead by Example
- Strategic Thinking
- Mentoring
- Outcomes Measurement
Hobbies and Interests
- Travel
- Equestrian activities
Timeline
Manager, Cloverdale and Fleetwood Branches
Surrey Libraries
02.2020 - Current
Manager, Circulation Services
Surrey Libraries
07.2016 - 01.2020
Information Services Librarian
Surrey Libraries
01.2011 - 07.2016
Teen Services Librarian
Surrey Libraries
01.2008 - 01.2010
Youth Services Librarian
Surrey Libraries
01.2004 - 01.2008
Information Services /Youth Services Technician
Surrey Libraries
01.2001 - 01.2004
Circulation Services Assistant
Surrey Libraries
01.1996 - 01.2001
Circulation Services Clerk
Surrey Libraries
01.1991 - 01.1996
Emerging Leaders Program -
City of Surrey
Master of Library and Information Studies -
University of British Columbia
Bachelor of Arts, Criminology -
Simon Fraser University
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