Julie A. Wilcox
Redding,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate / Cashier - Seasonal
Macys Department Store
09.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Hilltop Springs Senior Living
05.2024 - 08.2024
- Highly motivated server with 3+ years of experience in fast-paced restaurants
- Food safety certified and proficient in POS systems
- Adept at multitasking, taking accurate orders, and delivering exceptional service in a friendly and efficient manner
- Possess excellent communication and teamwork skills
- Adhere to sanitation standards to keep guests safe
Transportation Specialist 1 - Temp
Partnership HealthPlan of California
01.2024 - 04.2024
- Effectively communicated written and verbally with both members and providers
- Worked directly with members, transportation providers and facilities to coordinate appropriate level and timeliness of transports
- Supported and assisted members in the resolution of problems with their transportation or travel benefits
- Verified member's eligibility and determined level of program benefit
- Working knowledge and understanding of health plan structure and program requirements
- Documented all cases opened for Transportation in the appropriate platform
- Call center environment
Kitchen Staff/ Food Service - Temp
River Commons Senior Living
10.2023 - 12.2023
- Stocked and maintained juices, fruit, salad dressings and dairy as needed
- Loaded/unloaded dishwasher and put dishes/utensils away in proper places
- Set tables in dining room for lunch
- Took lunch orders and delivered food to tables
- Cleared & wiped down tables, vacuumed dining room
- Served food on dinner buffet line
- Cleaned and sanitized work areas
- California Food Handlers certificate
Shipping Consultant
FedEx Office
03.2023 - 10.2023
- Assisted customers with their shipping needs offering the best alternatives for packaging and shipping specific items
- Gave customers their different options for the quickest and most affordable delivery on both domestic and international shipments
- Completed sales on a POS system
- Helped in the self-service area showing customers how to print, fax, email and copy from our in house printers/copiers
- Helped in the production area upon request with laminating and folding brochures
- Balanced drawer at end of day
Backroom Associate/Cash Office Associate
TJ Maxx - TJX Corp
05.2022 - 01.2023
- Unboxed and processed incoming product and sorted to proper carts
- Pushed products to floor when needed
- Hung clothing by size and department and placed security tags on certain price points
- Cash office duties included balancing cash from registers from previous day, researching and reporting discrepancies to management, printing and filing daily audit reports and preparing daily deposit
Store Associate/Cash Office Associate/Back Room Associate
HomeGoods - TJX Corp
08.2018 - 05.2022
- Duties included processing incoming freight and sorting to proper carts, pushing product to floor when needed
- Cash office associate responsibilities included counting cash and balancing registers from previous day, following up on and researching discrepancies and reporting to manager on duty, printing daily audit reports and filing
- Prepare daily deposit
- Cashiered, processed markdowns using hand held equipment
- Transferred to TJ Maxx
- Greeted customers, helped locate merchandise, and suggested suitable options.
General Office Clerk
Rainbow Press
11.2015 - 07.2018
- Responsibilities included answering phones, quoting on print requests, helping with the design of posters, flyers, leaflets, and more using Photoshop
- Also used a heat press in the printing of t-shirts, baby grows and mugs
- Packaged items for shipping and scheduled pickups with couriers
- Entered daily accounts receivables, accounts payables and petty cash on Excel, prepared monthly statements and prepared quarterly VAT reports
Education
Diploma -
Torrance High School
Torrance, CA06.1975
Skills
- Cash Handling
- General Office Skills
- Customer Service
- Data Entry
- POS Systems
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate / Cashier - Seasonal
Macys Department Store
09.2024 - 02.2025
Server
Hilltop Springs Senior Living
05.2024 - 08.2024
Transportation Specialist 1 - Temp
Partnership HealthPlan of California
01.2024 - 04.2024
Kitchen Staff/ Food Service - Temp
River Commons Senior Living
10.2023 - 12.2023
Shipping Consultant
FedEx Office
03.2023 - 10.2023
Backroom Associate/Cash Office Associate
TJ Maxx - TJX Corp
05.2022 - 01.2023
Store Associate/Cash Office Associate/Back Room Associate
HomeGoods - TJX Corp
08.2018 - 05.2022
General Office Clerk
Rainbow Press
11.2015 - 07.2018
Diploma -
Torrance High School
Similar Profiles
Jayden MoffettJayden Moffett
Stock Room Associate at Macys Department StoreStock Room Associate at Macys Department Store
Fernando Marte DFernando Marte D
Stock Room Associate at Macys Department StoreStock Room Associate at Macys Department Store
Sophia ChattergoonSophia Chattergoon
Sales Associate at Macys Department StoreSales Associate at Macys Department Store