Julie Arie
Toronto,ON
Summary
Dynamic professional with over 10 years of excellent customer service experience across diverse industries including hospitality, insurance, and wellness. With a broad skill set and strong interpersonal abilities, I am dedicated to client satisfaction and committed to delivering high quality service. I am seeking full-time employment opportunities where I can leverage my diverse expertise.
Overview
9
9
years of professional experience
Work History
Receptionist
Park Lawn Smiles
Etobicoke, Ontario
06.2023 - Current
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Effectively managed all front desk tasks and procedures to streamline workflow.
- Acted as a liaison between dentists, hygienists, and patients.
- Discussed treatment plans with patients and scheduled appointments accordingly.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
CSR, Sales
Billyard Insurance Group
Mississauga, Ontario
09.2021 - Current
- Generated sales leads through direct referrals, networking, marketing, cold-calling, and lead databases in order to increase revenue growth.
- Developed and maintained relationships with existing clients in order to facilitate repeat business opportunities.
- Promoted high customer satisfaction and retention by resolving problems with knowledgeable and friendly service.
- Consulted with clients to develop customized insurance policy packages and monitored clients' insurance coverages to ensure changing needs were met.
- Attended training and educational seminars to enhance knowledge and credentials.
Server
Emma's Country Kitchen
Toronto, Ontario
03.2019 - 03.2020
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers about specials and demonstrated up-selling techniques, when appropriate, to increase restaurant sales.
- Developed rapport with guests and assisted in generating repeat business by delivering a high standard of customer care.
- Communicated with hosts, bussers, and kitchen staff efficiently to prepare for and serve customers.
Server
The Grapefruit Moon
Toronto, ON
06.2018 - 03.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained knowledge of menu items and specials, ingredients and preparation methods to assist guests with menu selection.
- Supported other wait staff members when needed during peak times and assisted with taking orders from large groups.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Executed a range of tasks efficiently, all while upholding superior service standards for customers.
Barista
Starbucks
Toronto, ON
02.2017 - 05.2018
- Worked in a fast-paced environment where accuracy and precision were as critical as customer support and connection.
- Personally managed the customer experience to consistently meet and exceed expectations, while building lasting relationships with regulars.
- Educated customers on drinks, making recommendations, hand crafting quality beverages and memorizing over 100+ recipes for speciality coffee and tea beverages, as well as seasonal offerings.
- Multitasked, delegated and managed multiple roles in a high stress environment.
- Implemented promotional activities to increase customer engagement and sales.
Crew Member
McDonalds
Toronto, ON
09.2015 - 09.2016
- ⁃ Warmly greeted visitors to promote great customer service and a positive ordering experience.
- ⁃ Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- ⁃ Trained new employees on job duties and safe operation of kitchen equipment.
- ⁃ Collaborated with other team members to ensure timely completion of tasks.
- ⁃ Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
Diploma - Medical Aesthetics
International Beauty Institute
Mississauga, ON02-2017
High School Diploma -
St. Mary's Catholic Academy
Toronto, ON06-2015
Skills
- Customer Engagement
- Sales Expertise
- Customer Assistance
- Teamwork and Collaboration
- Rapport Development
- Time Management
References
References available upon request.
Timeline
Receptionist
Park Lawn Smiles
06.2023 - Current
CSR, Sales
Billyard Insurance Group
09.2021 - Current
Server
Emma's Country Kitchen
03.2019 - 03.2020
Server
The Grapefruit Moon
06.2018 - 03.2019
Barista
Starbucks
02.2017 - 05.2018
Crew Member
McDonalds
09.2015 - 09.2016
Diploma - Medical Aesthetics
International Beauty Institute
High School Diploma -
St. Mary's Catholic Academy
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