Julie Alsobrook
San Diego,CA
Summary
Experienced program manager with a proven track record of developing, coordinating, planning, and leading teams to achieve program objectives. Over a decade of leadership experience managing a team of 8 staff members and volunteers. Skilled in program renovations and strategic implementations to enhance effectiveness, efficiency, and profitability. Proven ability to conceptualize, execute, and oversee programs from start to finish while collaborating with diverse teams to achieve shared goals.
Overview
26
26
years of professional experience
Work History
Appointment Center Agent
Kaiser Permanente
01.2024 - Current
- Using a multi-line computerized phone system, answer approximately 88- 110 calls daily. Determine the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then make appointment utilizing appropriate guidelines.
- Determine if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
- Compose messages for physicians/providers, registered nurses and other medical staff based on member requests.
Meal/Activities Coordinator
Ronald McDonald House Charities San Diego
02.2019 - 11.2023
- Responsible for managing 365 day House calendar for Meal Sponsorship's / House Activities.
- Heavy email and phone contact with guests and various business groups/ organizations.
- Successfully achieve goal of fundraising $40,000 of meal donations.
- Prepare weekly/ monthly/annual reports of department activity
- Work closely with large groups/ corporations/ and House volunteers
- Contact point for Philanthropy team on Meal Sponsorship program / House activities.
- Established and exercise excellent communication across teams/ departments within house.
Owner/ Operator Home Daycare
Ms. Julie’s Playschool
10.2009 - 01.2019
- Utilized my ability to serve others in a way that benefited both the families of many children I served as well as my own family and the children themselves.
- Implemented daily schedule of learning/playing /character building
- I fostered 3 of my children for over a year and was able to bridge the gap until the children were reunited with their families.
- Became CPR/certified and DOJ And FBI trust lined.
- Clients have remained lifelong friends of our family.
Administrative Specialist III
Kaiser Permanente
08.1999 - 02.2009
- Timekeeping / Managed Office / Procurement/ Travel arrangements/ Expense Reconciliations
- Directly supported Operations Manager and 3 department managers SBA/DPA/MRN
- Labor/ Management Liaison/ Developed Open Enrollment Incentive Program
- Events planning/ program management
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
Bachelor Degree - Public Administration
San Diego State University
San Diego, CA09.2000
Associates of Science Degree -
San Diego City College
San Diego, CA09.1998
Skills
- Skilled in Microsoft software tools
- Experienced with Dynamics 365 applications
- Proficient in Kpaths
- Presentation design
- Legacy
- Proficient in WMS operations
- BigCommerce expertise
- Data access management
- Project management using Asana
- Project coordination
Accomplishments
- Foster parent 3 times
- Created Kaisers open enrollment incentive program for over 500 staff
- Notary public
- Trust lined with FBI/DOJ
- Homeschool teacher for 10 years
Timeline
Appointment Center Agent
Kaiser Permanente
01.2024 - Current
Meal/Activities Coordinator
Ronald McDonald House Charities San Diego
02.2019 - 11.2023
Owner/ Operator Home Daycare
Ms. Julie’s Playschool
10.2009 - 01.2019
Administrative Specialist III
Kaiser Permanente
08.1999 - 02.2009
Bachelor Degree - Public Administration
San Diego State University
Associates of Science Degree -
San Diego City College
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