Julianne Thornton
Hamilton,ON
Summary
Hardworking and dependable team player with strong customer service skills and a positive attitude, looking to seek and maintain a position that offers the opportunity to use interpersonal skills, attention to detail, and problem-solving skills. Willing to take on any added responsibilities in order to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Curry's Artists' Materials
04.2018 - 11.2023
- Performed administrative tasks, such as opening and closing procedures, scheduling employees for shifts, balancing transaction discrepancies, approving payroll, and creating daily and monthly sales reports
- Supervised shifts to achieve store goals, while also maintaining a balanced and positive work environment for co-workers, in which they could excel
- Provided exceptional customer service in order to create a positive customer experience, increase sales, and retain customer loyalty
- Performed duties such as ordering product, restocking shelves, creating displays, and merchandizing
Office Administrator
Dessco Countertops
09.2015 - 04.2018
- Performed administrative duties such as answering phones, creating sales orders, receiving product, managing customer accounts, managing accounts payable and receivable
- Used industry expertise to advise customers, analyze architectural drawings, create quotes, and process work orders
- Maintained electronic and paper filing systems for easy access of information
- Interacted with customers by phone and email to provide information
- Used extensive product knowledge to increase internal sales
Shift Supervisor
Tim Hortons
04.2008 - 09.2015
- Trained new employees and delegated daily tasks and responsibilities to ensure smooth store operations
- Completed store opening and closing procedures and balanced tills
- Maintained a clean and well-organized food preparation environment
- Received and completed customer orders, and responded to any customer questions or concerns
Education
Certificate - Office Administration
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2016
Bachelor of Arts - English Language And Literature
McMaster University
Hamilton, ON06.2013
Skills
- 10 Years of Customer Service Experience
- Strong Organization and Attention to Detail
- Committed to Cultivating a Positive Workplace Environment
- Inventory Management Proficiency
- Operational and Administrative Expertise
- Excellent Written and Verbal Communication Skills
Timeline
Assistant Store Manager
Curry's Artists' Materials
04.2018 - 11.2023
Office Administrator
Dessco Countertops
09.2015 - 04.2018
Shift Supervisor
Tim Hortons
04.2008 - 09.2015
Certificate - Office Administration
Mohawk College of Applied Arts And Technology
Bachelor of Arts - English Language And Literature
McMaster University
Similar Profiles
Jessica DrewJessica Drew
Administrator at Curry's PC WorldAdministrator at Curry's PC World
Tra` SlaughterTra` Slaughter
Co-founder at Artists For Artists, 501(c)3Co-founder at Artists For Artists, 501(c)3
Chris RuffChris Ruff
Head of Global Marketing & Creative at Activist Artists ManagementHead of Global Marketing & Creative at Activist Artists Management