Julianne Hankel
Lake Balboa
Summary
Highly organized and personable Medical assistant/receptionist with over five years of experience, ensuring a smooth clinical experience/operations for both patients and medical staff, keeping patient satisfaction is priority while maintaining meticulous records in EMR. Maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
11
11
years of professional experience
Work History
Technician Assistant in Radiology
Radnet/Liberty Pacific Advanced Imaging
08.2023 - Current
- Troubleshooting schedules & diagnosis codes on a daily basis.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Followed radiation safety measures and used protection devices to prevent harm to patients & staff as needed.
- Assisted radiologist in performing special imaging procedures and patient care.
- Communicated test results to physicians and other healthcare professionals/patients.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Explained imaging procedures to patients, offering comfort and assistance.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
CUSTOMER SERVICE/FOOD SERVICE
STARBUCKS
08.2017 - 10.2020
- Work in a team environment providing excellent customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Followed safety protocols while working, avoiding accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Removed safety hazards, soiled items, and trash from customer areas.
- Paid attention to detail while completing assignments.
CONTRACT ASSIGNMENTS
TEMPORARY AGENCIES
04.2015 - 08.2017
- Managed calendars, meetings and conference calls for Managers and Directors
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
CUSTOMER SERVICE/SALES FLOOR LEAD
ORCHARD SUPPLY HARDWARE
03.2013 - 06.2016
- Retail Hardware Store, Customer Service, Returns, Cashier
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Partnered with operations team to achieve company revenue and profit goals.
- Demonstrated product and answered questions for prospective customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Assisted customers with Products & Service selection through carefully curated questions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
CONTRACT ASSIGNMENT
MOTION PICTURE TELEVISION FUND
12.2013 - 04.2015
- RESIDENTIAL BUSINESS SERVICES/LONG TERM CARE COORDINATOR
- Collected feedback and tracked assignments within Excel and EHR.
- Delivered timely and actionable information to support Business teams handling high-volume assignments.
- Cultivated positive rapport with fellow employees and family relations with Directors and Social Work team to promote resident retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established, maintained department and cross department schedules and monitored / maintained business priorities for monthly and quarterly business performance evaluations.
Education
Certified Medical Assistant -
Glendale Community College
Certified Medical Billing - undefined
Glendale Community College
Business Administration Degree - undefined
University of Wisconsin
Associate of Arts Degree - undefined
Diablo Valley College
Quickbooks -
Glendale Community College
Medical Terminology Certification - undefined
Glendale Community College
Skills
- Certified in Clinical and Office Medical Assisting
- Medical Billing
- Medical Terminology
- QuickBooks
- EMR / EHR
- ICD-9/10
- CPT coding
- Proficient in Microsoft Word
- Outlook
- Excel
- PowerPoint
- Adobe Photoshop
- Effective communication skills
- Creative problem solver in a variety of industries
- Technical Knowledge
- Epic
- IDX
- Vericis
- AS 400
- Meditech
- ABS
- Filemaker Pro
Timeline
Technician Assistant in Radiology
Radnet/Liberty Pacific Advanced Imaging
08.2023 - Current
CUSTOMER SERVICE/FOOD SERVICE
STARBUCKS
08.2017 - 10.2020
CONTRACT ASSIGNMENTS
TEMPORARY AGENCIES
04.2015 - 08.2017
CONTRACT ASSIGNMENT
MOTION PICTURE TELEVISION FUND
12.2013 - 04.2015
CUSTOMER SERVICE/SALES FLOOR LEAD
ORCHARD SUPPLY HARDWARE
03.2013 - 06.2016
Certified Medical Assistant -
Glendale Community College
Certified Medical Billing - undefined
Glendale Community College
Business Administration Degree - undefined
University of Wisconsin
Associate of Arts Degree - undefined
Diablo Valley College
Quickbooks -
Glendale Community College
Medical Terminology Certification - undefined
Glendale Community College
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