Julianna Sanchez
St. Catharines,Canada
Summary
Multilingual sales professional bringing over ten years of retail experience. Reliable, flexible, and skilled in operating fast-paced retail environments, customer service, and point-of-sale systems. Adept at driving sales, building customer relationships, and knowledgeable in money handling procedures. Strong focus on teamwork and adaptability, ensuring smooth operations and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Retail Operations Salesclerk
Value Village
04.2023 - Current
- Cross trained in multiple departments of the store such as the Donation Centre and Production.
- Ensuring safety procedures are followed such as workers using PPE (personal protective equipment) and building standards.
- Trained in pricing procedures to assist management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Primary Packaging Manufacturing Technician
Redecan Pharms
01.2021 - 03.2023
- Using technical and trained skills to assist in the production of Redecan Redees.
- Full flexibility as tasks change based on production schedule.
- Time sensitive and prioritizing tasks to fully ensure maximum efficiency of production.
- Applicant was a translator between Spanish speaking co workers and management.
- Candidate was able to gain experience and trusted with delegating tasks and organizing co workers for orders that were received.
- Was trained and left unsupervised of a machine called 'The Reclaimer'. The Reclaimer required regular maintenance and attention to detail to ensure consistent running.
Customer Service Representative
7-Eleven
09.2013 - 01.2021
- Offer exceptional customer service with prompt, efficient, and courteous service.
- Maintain daily operations (hot food replenishment, hot drink, etc) to keep store operating smoothly.
- Responsibilities include keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers, and giving correct change.
- Constant multi-tasking between store tasks and customer service.
- Required organizing and delegating tasks between co workers to ensure smooth operation of shift, proper customer experience, and easier shift transitions.
- Often times, the main shift lead during afternoons and regularly staying into midnight shift if there was a call in.
- Was trained in shift change procedure and paperwork.
- Trusted with 'Month End' which is changing signage and promotions around the store for the next month.
- Trusted with the responsibility of training new employees as applicant had the most patience and prioritized the needs of the customer, shift, and co workers to ensure a good work day consistently took place.
- During COVID peak consistently maintaining a cleaning schedule along with controlling and counting the number of customers coming in at a time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices
- for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Fragrance and Colour Consultant
Sephora
10.2016 - 07.2019
- Consult with clients to determine their needs and suggest products that meet those needs based on expertise, Sephora product training, and available in-store technology.
- Attended multiple training sessions to be able to provide client with multiple elevated services, increase personal skill, and optimize problem solving skills
- Participate in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards
- Thoroughly trained in Sephora sales tactics to ensure growth of purchase and optimal client experience.
- Often placed with a 'shadow' so that they could be trained on how to properly assist clients, be flexible throughout areas of the store, and do so within a timely manner.
- Consistently took initiative to self teach product knowledge on multiple areas throughout to ensure maximum client assistance.
- Took time to set up multiple mini training sessions with other cast members to spread product knowledge and ensure consistent quality client experiences.
- Consistently received positive CLI comments {weekly reviews from clients who went online to rate their experience}.
Education
Esthetician Program - Certified Esthetican
Niagara College
Niagara-on-the-Lake, Ontario06.2015
Diploma -
Denis Morris Catholic High School
St. Catharines, Ontario06.2013
Skills
- Bilingual in English and Spanish
- Teamwork
- Independent Worker
- Quick learner
- Positive mindset
- Self-discipline
- Always taking initiative
- Reliable
- Punctual
- Responsible
- Organization
- Detail orientated
- Customer satisfaction
- Customer engagement
- Listening skills
- Troubleshooting skills
- Negotiation skills
- Sales driven
- Merchandising
- Store maintenance
- Sales support
- Customer assistance
References
- Talia Spencer, Prior Senior Skincare Advisor at Sephora/Prior Supervisor at Redecan Pharms. 289-931-3314
- Lauryn Hague, Primary Packaging Room Supervisor at Redecan Pharms. 905.714.5648
- Sharon Hughes, Manager at 711. 905.984.3042
- Monique Davey, Prior Manager at 711. 289.686.8278
- Lauren Camizzi, Prior Lead at Sephora. 716.598.6443
- Matthew Olevera, Colleague at Value Village. 289.795.0305
- Erik Upper. Personal Reference. 289.257.8448
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Retail Operations Salesclerk
Value Village
04.2023 - Current
Primary Packaging Manufacturing Technician
Redecan Pharms
01.2021 - 03.2023
Fragrance and Colour Consultant
Sephora
10.2016 - 07.2019
Customer Service Representative
7-Eleven
09.2013 - 01.2021
Esthetician Program - Certified Esthetican
Niagara College
Diploma -
Denis Morris Catholic High School
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