Alexei Ontiveros
Paramount
Summary
Dedicated guest service representative skilled in multitasking and teamwork. Experience in managing customer inquiries and transactions, with a focus on improving guest satisfaction and operational efficiency.
Motivated individual with a strong background in customer service and collaboration. Expertise in cash handling and organization, committed to delivering exceptional experiences and supporting team success.
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Target
Long Beach, CA
11.2025 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Managed checkout processes efficiently, ensuring smooth transactions and minimizing wait times.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment.
- Collaborated with team members to restock merchandise, ensuring availability of popular items.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Dance Teacher's Assistant
Kimberly’s Dance Studio
Paramount, CA
01.2023 - 01.2026
- Assisted lead instructor in planning and executing dance classes for diverse age groups.
- Facilitated warm-up sessions, ensuring students performed movements safely and effectively.
- Supported choreography development by providing feedback on student performances and techniques.
- Coordinated class schedules and maintained studio organization for optimal learning environment.
- Mentored beginner dancers, enhancing their skills through personalized guidance and encouragement.
- Monitored student progress, providing constructive critiques to improve performance quality.
- Helped maintain a safe and supportive classroom environment, fostering positive relationships among students.
- Communicated effectively with parents regarding student progress, addressing concerns professionally as they arose.
- Demonstrated proper technique for various dance styles, enabling students to emulate correct form effectively.
- Facilitated peer-to-peer learning by encouraging collaboration and teamwork during group activities.
- Organized dance recitals, ensuring smooth transitions between acts and assisting with costume changes as needed.
- Promoted physical fitness and healthy habits through daily warm-up exercises and proper stretching techniques before each class session.
Retail Sales Associate
Fashionista
Paramount, CA
03.2024 - 06.2025
- Assisted customers in product selection to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and attract customers.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Responded promptly to customer inquiries, providing accurate product information and support.
- Organized stockroom inventory, ensuring timely restocking of merchandise on sales floor.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Paramount High School
Paramount, CANo Degree - Pediatric Nursing
California State University, Long Beach
Long Beach, CA06.2029
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Cash handling experience
- Guest experiences
- Teamwork and collaboration
- Training and mentoring
- Team building
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Camping
- Running
- Hiking
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
- Dancing
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Guest Service Representative
Target
11.2025 - Current
Retail Sales Associate
Fashionista
03.2024 - 06.2025
Dance Teacher's Assistant
Kimberly’s Dance Studio
01.2023 - 01.2026
High School Diploma -
Paramount High School
No Degree - Pediatric Nursing
California State University, Long Beach