Julianna Musclow
Ajax,Canada
Summary
To secure a position with a forward-thinking organization where I can leverage my skills, contribute to the company's growth, and deliver excellent performance while continuously developing professionally in a challenging and rewarding environment. Training professional with proven record in designing and executing comprehensive training initiatives that drive organizational growth. Valued for collaborative approach and results-driven mindset, consistently meeting dynamic business needs. Skilled in instructional design and fostering positive learning environment, ensuring reliable and adaptable support for teams. Knowledgeable with robust background in organizing and implementing training programs that enhance employee skills and knowledge. Successfully coordinated multiple training sessions, leading to improved team performance and engagement. Demonstrated expertise in curriculum development and effective communication.
Overview
12
12
years of professional experience
Work History
Training Coordinator
Canadian Securities Institute
01.2018 - 11.2023
- Programmed and integrated various corporate agreements (e.g., e-Learning courses, webinars, seminars, amendments, and addendums) into internal systems, ensuring seamless updates and accurate record-keeping across platforms
- Developed custom enrollment pages, including dynamic, static, and HUB enrollment sites, utilizing HTML for tailored user experiences
- Designed and implemented custom Blackboard pages to streamline learner access to courses, materials, prework, and webinar recordings, enhancing resource accessibility and learner engagement
- Streamlined course pricing by decommissioning outdated courses and adjusting pricing structures across all corporate customer contracts, ensuring accurate pricing on enrollment pages and enhancing customer transparency
- Resolved client technical issues related to enrollments, course extensions, withdrawals, and webinar recordings, improving support response times and enhancing client satisfaction
- Coordinated and managed all webinars and seminars for Canadian corporate clients, ensuring seamless event execution and high client satisfaction through meticulous planning and support
- Hosted numerous simultaneous webinar sessions for multiple financial institutions, demonstrating strong multitasking skills and adaptability to meet high client demand
- Developed interactive polls within webinars to boost learner engagement and gather real-time feedback, enhancing participant interaction and session effectiveness
- Collected and analyzed feedback from each learner/participant to identify areas for improvement, fostering a culture of continuous enhancement in program delivery
- Contributed to developing prework materials for learners to complete prior to webinar and seminar sessions, enhancing preparedness and engagement during live sessions
- Researched and secured venues to host client seminars, selecting locations that aligned with client requirements and enhanced event accessibility and professionalism
- Managed a portfolio of 20-50 clients with varied contractual agreements, including major clients such as The Bank of Nova Scotia, TD, RBC, CIBC, Peel Police, and RCMP, delivering customized webinars and seminars to meet specific organizational needs
- Processed and issued invoices based on client contracts, ensuring billing accuracy and timely payment in alignment with agreed terms
- Prepared and submitted coded invoices to the finance department for efficient processing, ensuring compliance with internal financial protocols
- Utilized a range of software tools, including Microsoft Excel, PowerPoint, Teams, Word, Acrobat Pro, SharePoint, Workfront, Salesforce, NetDimensions, Blackboard, and Zoom, to streamline project management, client communications, and data analysis
- Utilized internal systems, Enterprise Maintenance Octopus, HEAT
- Oversaw several company email inboxes, ensuring timely and organized responses to customer inquiries, internal requests, and general communications
- Actively participated in the LGBTQ+ and Mental Minds Employee Resource Groups (ERGs), advocating for diversity, inclusion, and mental health awareness within the company
- Served as the Leader of the Spirit Committee, organizing events and activities to boost employee engagement, morale, and team cohesion
- Developed comprehensive 'how-to' guides to assist users in navigating platforms or processes, with a focus on clarity and accessibility
- Set up trial and demo accounts for both new and existing clients, enabling them to explore and preview course materials
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Administrator
Canadian Securities Institute
01.2016 - 01.2018
- Optimized the shipping process for textbooks, exams, and wall certificates, achieving on-time delivery rate by implementing real-time tracking and proactive order management
- Streamlined communication with students, instructors, and staff regarding shipment updates, reducing inquiry response time through weekly email updates and proactive tracking notifications
- Collaborated with vendors and warehouse teams to maintain optimal inventory levels, ensuring order accuracy and reducing stockouts through regular stock audits and order tracking
- Coordinated with shipping couriers to maintain on-time delivery rate, proactively addressing potential delays by implementing a real-time tracking system and regular follow-ups
Receptionist
Canadian Securities Institute
10.2012 - 01.2016
- Managed and directed high-volume phone and fax messages, ensuring prompt and accurate message delivery that improved response time
- Welcomed and directed students, visitors, and members of the public daily, ensuring a positive first impression and smooth visitor flow by providing clear information and assistance
- Monitored visitor flow and issued security passes to maintain secure facility access and improve visitor tracking accuracy by electronic log updates
- Processed student enrollments, cancellations, and course extensions daily, improving response times by streamlined online processing systems
- Supported staff with various tasks, including document preparation, data entry, and scheduling, which increased team efficiency and reduced project turnaround times
Customer Service Administrator
Canadian Securities Institute
04.2012 - 10.2012
- Maintains customer records by updating account information.
- Contributes to team effort by accomplishing related results as needed.
- Learning about Canadian Securities Institute products and services.
- Communicating courteously with customers by telephone, e-mail, letter and face-to-face.
- Provided assistance with receptionist duties.
Data Entry
Canadian Securities Institute
11.2011 - 02.2012
- Typed 100 wpm, allowing for fast and accurate data entry.
- Developed strong attention to detail for error-free data entry and analysis.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Empowered students to solve complex problems using advanced Excel functions such as PivotTables, VLOOKUP, and conditional formatting tools.
Education
Bachelor of Arts - Psychology
Trent University
Peterborough, ON01.2018
Skills
- Strong communication and interpersonal skills
- Organizational and time management skills
- Strong computer skills
- Researching and planning abilities
References
Available upon request.
Languages
English
Full Professional
Timeline
Training Coordinator
Canadian Securities Institute
01.2018 - 11.2023
Administrator
Canadian Securities Institute
01.2016 - 01.2018
Receptionist
Canadian Securities Institute
10.2012 - 01.2016
Customer Service Administrator
Canadian Securities Institute
04.2012 - 10.2012
Data Entry
Canadian Securities Institute
11.2011 - 02.2012
Bachelor of Arts - Psychology
Trent University
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