Summary

Overview

Work History

Education

Skills

Languages

Timeline

Julianna Kittlitz

Edmonton,AB

Summary

Experienced writing professional dedicated to creating impactful content that resonates with audiences. Collaborative team player offering reliable and flexible support in dynamic environments. Skilled in crafting compelling narratives, conducting thorough research, and upholding high standards of accuracy and clarity. Recognized for exceptional communication skills and a results-driven approach to achieving goals.

Overview

years of professional experience

Work History

Server/Bartender/Manager

Pals Sandwiches

03.2024 - Current

Liaised between servers and upper management to address issues and manage challenges.
Monitored server performance and provided feedback to enhance server delivery.
Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Fostered culture of continuous improvement, leading by example in adoption of new technologies and practices.

Server/Bartender/Shift Leader

Pip Food and Drink

07.2020 - 04.2023

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Dining room Server

JOEY Restaurant Group

01.2018 - 06.2020

Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.

Assistant Manager

Millers Ice Cream

06.2016 - 06.2018

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Managed inventory levels to minimize stockouts while reducing overhead costs.

Server

Eggcellent P'eats All Day Breakfast

09.2017 - 01.2018

Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Barista and Cashier

Second Cup Coffee Co.

09.2015 - 09.2016

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.