Julianna Kerrivan
Placentia,NL
Summary
Dynamic and results-driven professional with extensive experience at Nl Health and Freshwater Community Centre. Proven ability in team leadership and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and staff training, fostering a collaborative environment that promotes positive outcomes and strong relationships. Committed to maintaining high safety standards.
Professional , with hands-on experience in providing essential care and assistance. Skilled in effective communication, problem-solving, and maintaining high standard of service. Strong focus on teamwork and adaptability, ensuring reliable support and positive outcomes in dynamic environments. Known for empathy, patience, and proactive approach to meeting clients' needs.
Overview
21
21
years of professional experience
Work History
Support Service Worker {TCI}
Nl Health
11.2024 - Current
- Assisted in maintaining cleanliness and organization of work areas.
- Supported team with inventory management and stock replenishment tasks.
- Learned safety protocols and adhered to health regulations consistently.
- Engaged in training sessions to develop skills in customer service.
- Collaborated with colleagues to ensure timely completion of daily tasks.
- Operated equipment and tools following established operational guidelines.
- Adapted quickly to changing priorities while maintaining efficiency in duties.
- Responded promptly to inquiries, providing accurate information and assistance.
- Facilitated clear communication between all parties involved in projects or tasks, resulting in successful outcomes and satisfied clients.
- Contributed to a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues when needed.
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
- Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
Bar Manager
Freshwater Community Centre
07.2006 - 11.2024
- Managed daily operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff on beverage preparation and service techniques.
- Developed and implemented inventory control procedures, reducing waste and improving efficiency.
- Coordinated special events, creating tailored beverage menus to enhance guest experiences.
- Established strong relationships with suppliers, negotiating favorable terms for products and services.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
School Bus Driver
BrownCo Inc
11.2004 - 06.2006
- Ensured student safety during transportation by adhering to strict safety protocols and procedures.
- Conducted regular vehicle inspections to maintain optimal operational condition and compliance with regulations.
- Communicated effectively with parents and school officials regarding schedule changes and student needs.
- Trained new drivers on safe driving practices, route management, and emergency response procedures.
- Monitored student behavior during transit to foster a safe and respectful environment onboard the bus.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Education
Orientation To Trades And Technology
College of The North Atlantic
Placentia, NL08-2006
Teaching English As A Second Language
Oxford Seminars
St. John's, NL01-2004
Computer Applications And Networking
Compu College School of Business
St. John's, NL07-1998
High School Diploma -
Laval High School
Placentia, NL06-1995
Skills
- Flexibility
- Active learning
- Documentation
- Tactfulness
- Confidentiality
- Problem-solving
- Time management
- Multitasking and organization
- Compassionate caregiving
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Cross-cultural sensitivity
- Team collaboration
- Transportation
- Positive reinforcement
Timeline
Support Service Worker {TCI}
Nl Health
11.2024 - Current
Bar Manager
Freshwater Community Centre
07.2006 - 11.2024
School Bus Driver
BrownCo Inc
11.2004 - 06.2006
Orientation To Trades And Technology
College of The North Atlantic
Teaching English As A Second Language
Oxford Seminars
Computer Applications And Networking
Compu College School of Business
High School Diploma -
Laval High School