Julianna Horvath
Burnaby,BC
Summary
Experienced customer service professional with engaging personality and flexible approach. Providing fast, high-quality customer service to guests and/or clients in various settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Cleaning Supervisor
Airbnb
08.2021 - Current
- Cleaning and sanitizing bathrooms, kitchens and other similar areas according to established protocols.
- Developing and implementing comprehensive cleaning plans for each rental unit.
- Training and mentoring new staff to maximize quality of service and performance.
- Communicating directly with airbnb owners and managers about scheduling and maintenance
Hostess/Server Assistant
Taphouse Coquitlam
08.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Construction Worker
Deco Plus Contracting Ltd.
Burnaby, British Columbia
11.2018 - 07.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
Seasonal Sales Associate
Lush Cosmetics
08.2018 - 10.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Team Assistant
Canadian Cancer Society - Jean C. Barber Lodge
06.2016 - 10.2016
- Booking reservations, attending to multi-line phone system to respond to inquires or to set up a pick up time for taxi service to take patients to treatment centres
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Collected room deposits, fees, and payments.
- Maintaining status of priority patients and incident reporting.
Medical Office Assistant
Total Therapy
10.2014 - 12.2015
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for third party billing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Line Cook
JOEY Burrard
05.2014 - 09.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Bachelor of Arts - Psychology
Douglas College
New Westminster, BC06.2025
Graduate Certificate - Basic Counselling Skills
Vancouver Community College
Vancouver, BC01.2016
High School Diploma -
Cariboo Hill Secondary School
Burnaby, BC01.2014
Skills
- Organizational Skills
- Attention to Detail
- Time Management
- Staff Training
- Adaptability and Flexibility
- Scheduling and Planning
- Critical Thinking
Skills Certifications
- Food Safe Level 1
- First Aid CPR-C with AED Certification
- 8+ years of various customer service experience
- Fluent in English, French and Hungarian
Languages
English
Native or Bilingual
French
Native or Bilingual
Hungarian
Native or Bilingual
Certification
- Emergency First Aid CPR-C with AED (expires Dec.28/2026)
- Food Safe Level 1 (expires Dec.23/2028)
- Serving it Right (expires Dec.26/2026)
Timeline
Cleaning Supervisor
Airbnb
08.2021 - Current
Hostess/Server Assistant
Taphouse Coquitlam
08.2021 - 12.2021
Construction Worker
Deco Plus Contracting Ltd.
11.2018 - 07.2021
Seasonal Sales Associate
Lush Cosmetics
08.2018 - 10.2018
Team Assistant
Canadian Cancer Society - Jean C. Barber Lodge
06.2016 - 10.2016
Medical Office Assistant
Total Therapy
10.2014 - 12.2015
Line Cook
JOEY Burrard
05.2014 - 09.2014
Bachelor of Arts - Psychology
Douglas College
Graduate Certificate - Basic Counselling Skills
Vancouver Community College
High School Diploma -
Cariboo Hill Secondary School
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