Julianna Cuellar
Costa Mesa
Summary
Multi-faceted professional with extensive experience in areas related to administrative operations, customer service, budgeting, sales, and staff training/development. Experienced in providing comprehensive support to senior leadership teams in managing an array of complex tasks for administrative/operational excellence. Established in seamlessly collaborating with both internal/external stakeholders in order to achieve organizational goals and maintain best practices. Ability to conduct analysis of technical, operational, and administrative functions to recommend process improvements. Exceptional communicator with fluency in Spanish and the ability to expertly negotiate contracts and develop new business opportunities.
Overview
25
25
years of professional experience
4021
4021
years of post-secondary education
Work History
HR Management , Executive Assistant - Manager
Willford Law Corporatio
Santa Ana
04.2025 - Current
- Managed confidential documents following legal standards.
- Managed employee relations to ensure a positive workplace environment.
- Provided leadership with HR policy guidance and ensured they followed them. Ensured employee records complied with company policies and legal standards. Handled sensitive employee and company data with utmost confidentiality and discretion.
- Carried out several tasks simultaneously, reliably hitting every deadline.
- Managed the timekeeping system and corrected timecard errors. Processed payroll to guarantee timely and accurate wage payments.
- Prepared quarterly reports for government agencies, including company audits, W-2s, and 1099s. Organized and managed office staff and CEO’s calendars and appointments effectively.
- Kept clear communication with clients and stakeholders to maintain strong relationships.
- Effectively organized travel itineraries for CEO, including the booking of flights, transportation and hotels.
- Secured confidential files and sensitive information properly. Created and maintained filing systems, both digital and physical, for records, reports, and documents.
- Coordinated: holidays, lunch/dinners events, catering services or restaurant deliveries for meals at meetings and conferences. Planned, coordinated, and managed office tasks to support employees' needs.
- Updated policies related to executive support, managed their implementation, and assessed the outcomes.
- Led administrative activities through report and presentation preparation. Exercised care in handling confidential personnel files.
- Guided staff on team management best practices to boost productivity.
- Promptly addressed professional correspondence, including emails and phone calls. Oversaw incoming messages while organizing the CEO schedule. Managed both personal and professional calendars with reminders for upcoming events.
- Tracked office supply inventory and placed orders when needed.
- Performed clerical tasks to enhance office organization and increase productivity.
- Managed expense reports by precisely tracking receipts and ensuring reimbursements were processed promptly.
- Mediated between executives and clients to consistently foster strong professional connections.
- Leveraged MS Office suites and CRM systems to improve productivity and organizational tasks.
- Enhanced communication efficiency through managing emails, calls, and document filing; oversaw executive calendars while delegating administrative tasks to ensure smooth workflow.
- Precisely scheduled attorney’s appointments and maintained his calendars.
- Developed Excel sheets for record-keeping and reporting; recorded meeting notes in detail and distributed them as needed; guided junior staff to encourage positive employee relations; maintained strict confidentiality in all duties.
Executive Adminstrator Management-International
WESCO/ANIXTER
Anaheim
01.2021 - 04.2025
- Successfully performed executive administrative tasks by running various reports, maintaining customer data, and assisting the C- level and senior management team in ensuring the branch was compliant.
- Oversaw inventory control procedures including maintaining files, generating and updating reports, assisting in product cycle counts, and checking shipped dates and locked orders.
- Created International Commercial Invoices for export clearance process and foreign exchange purposes.
- Management of inbound sales orders by qualified shipping terms and expedited approvals.
- Provided administrative support to the shipping and receiving warehouse department.
- Allocation of materials and resources systematically to fulfill pending purchase orders.
- Freight claims and work with financial services to clear claims.
- Managed communication between senior management and internal departments.
- Implemented office procedures to streamline administrative tasks.
- Oversaw travel arrangements for executives, ensuring compliance with policies.
- Maintained confidential documents related to executive operations.
- Generated monthly financial reports detailing income and expense activity.
- Developed relationships with vendors to secure cost-effective pricing on supplies.
- Managed office operations, scheduling, and inventory audits.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Executed special objectives and projects in response to executive team and board member requests.
Sales Development Rep & Executive Assistant
PACKING MART/PHASA
City of Mexico
01.2020 - 01.2021
- Provided comprehensive assistance to the CEO with purchasing and operations, marketing, public relations, and sales.
- Coordinated travel arrangements and created detailed itineraries including managing calendars, scheduling meetings, preparing materials, and business meetings.
- Prioritized inquiries and requests while troubleshooting conflicts as well as providing detailed recommendations to ensure smooth day-to-day engagements.
- Initiated outbound efforts and either resolve or appropriately rerouted a high volume of emails and calls (texts) from internal and external clients.
- Worked alongside international vendors and customers and Involve in Office Duties, payroll, and invoices database.
- Provided support to new or junior staff and worked with the executive team to secure required talent.
- Proactively managed all leads-ensuring strong opportunities for new business and sales.
Freelance Private Chef & Head Caterer
PRIVATE CATERING BUSINESS
01.2002 - 01.2021
Business Administrator & Co-Owner
AMERICAN TRUCKING
Cerritos
01.2018 - 01.2020
- Actively trained student-class A commercial drivers as well as prescreening drivers, scheduling routes, and interviewing 1-10 qualified candidates each week.
- Composed and edited job descriptions for the online distribution and managed applications as they came through.
- Maintained route schedules and customer inquiries while utilizing platforms including LinkedIn, indeed, ZipRecruiter, and Craigslist as well as database searches to source candidates and reach out to leads.
- Driving assisting to distribution centers Quality control, payroll, and scheduling distribution routes.
Sales Development Executive
EXPRESS EMPLOYMENT PROFESSIONALS
Laguna Hills
01.2018 - 01.2020
- Excelled in areas of sales, client management, and setting up/leading consultations.
- Managed and tracked leads and consistently prospected, educated, qualified, and developed target accounts and inbound leads to create sales-ready leads.
- Updated sales development activities and prospect interaction in the system-ensuring efficient lead management and closed-loop feedback.
- Processed customer issues and requests via phone as well as providing information and worked closely with customers to select the best solution for their unique requirements.
- Developed and cultivated company-provided contacts through the opportunity prospecting and qualification process.
- Cold-calling potential territory prospects and leads-a continually growing sales funnel.
- Managed and executed follow-up efforts on marketing-generated lead.
Staffing Consultant/ Office Manager
EXPRESS EMPLOYMENT PROFESSIONALS
Laguna Hills
01.2016 - 01.2018
- Prepared I-9s and processed applicants through E-verify and proofread/reformatted outgoing resumes before associates are presented to clients.
- Conducted up to 10 interviews daily while implementing the internal process.
- Recruited candidates from online sources, including LinkedIn, ZipRecruiter, indeed, Monster, and Facebook as well as coordinating client interviews and assignments.
Front Office Coordinator/Marketing Coordinator
EXPRESS EMPLOYMENT PROFESSIONALS
Laguna Hills
01.2014 - 01.2016
- Managed and accommodated new applicants, potential clients, and visiting associates as well as answered, screened, and fielded front office phone calls while maintaining thorough documentation of all inquiries.
- Administered skill evaluations, new hire paperwork, health coverage informational packets, and drug tests.
- Composed/edited job descriptions for online distribution.
- Developed visual content for online distribution across Facebook, Instagram, Twitter, and LinkedIn and developed business correspondence and promotional materials for distribution to companies throughout Orange County and South Bay Area.
Business Co-owner
EL PICOSITO RESTAURANTS & PICOSITO MEXICAN GRILLED
01.2001 - 01.2014
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA 03.2011 - 04.2013
Certified Chef Associates -
Le Cordon Bleu Culinary Art School
Pasadena, CABusiness Administration -
Santa Ana Community College/Santiago College
Skills
- Business Operations Management
- Continuous Process Improvement
- Report Management
- Procedures & Best Practices
- Client Relationship Management
- Conflict Resolution
- Cost Analysis & Budgeting
- Recruitment & Onboarding
- Sales & Marketing
- Contracts & Negotiations
- Account Management
- Executive Administration
- Strategical Planning
- Team Training
- HR management
- New business development
- Stakeholder management
- Billing and invoicing
- Business accounting
Websites
Accomplishments
- Developed strategies to increase operational efficiencies while improving customer service and decreasing various costs.
- Managed various private and corporate events-overseeing menu development and maintaining budget requirements.
- Implemented sales and marketing strategies to increase revenue and ROI in multiple companies across various sectors.
- Managed and operated 5 restaurants business by 2014-including a wholesale food distribution warehouse business.
- Implementation of sound training/mentoring methodologies in order to maximize staff skills and ensure retention.
- Consistently hit sales targets by delivering exceptional customer service and efficiently running a business.
- Effective utilization of various applications including CRMs, MS Office Suite, and Google Workspace.
- Successfully collaborated with management teams in order to maintain strong business operations.
- Accumulated 15+ years of business management, operations, and restaurant ownership experience.
- Provided strong leadership via mentoring, coaching, training, and ongoing career support to staff.
Software And Applications
- MS Office Suite (Excel, Word & PowerPoint)
- Google Workspace
- CRMs
- ATS systems
Timeline
HR Management , Executive Assistant - Manager
Willford Law Corporatio
04.2025 - Current
Executive Adminstrator Management-International
WESCO/ANIXTER
01.2021 - 04.2025
Sales Development Rep & Executive Assistant
PACKING MART/PHASA
01.2020 - 01.2021
Business Administrator & Co-Owner
AMERICAN TRUCKING
01.2018 - 01.2020
Sales Development Executive
EXPRESS EMPLOYMENT PROFESSIONALS
01.2018 - 01.2020
Staffing Consultant/ Office Manager
EXPRESS EMPLOYMENT PROFESSIONALS
01.2016 - 01.2018
Front Office Coordinator/Marketing Coordinator
EXPRESS EMPLOYMENT PROFESSIONALS
01.2014 - 01.2016
Bachelor of Arts - Business Administration
California State University, Fullerton
03.2011 - 04.2013
Freelance Private Chef & Head Caterer
PRIVATE CATERING BUSINESS
01.2002 - 01.2021
Business Co-owner
EL PICOSITO RESTAURANTS & PICOSITO MEXICAN GRILLED
01.2001 - 01.2014
Certified Chef Associates -
Le Cordon Bleu Culinary Art School
Business Administration -
Santa Ana Community College/Santiago College