Julianna Carrillo
Whittier
Summary
Highly organized and dependable administrative professional with extensive experience in accounts payable/receivable, office operations, and client-facing roles across dental care, finance, and service industries. Known for strong problem-solving abilities, clear communication, and the ability to adapt quickly in fast-paced environments. Proven success in managing high-volume tasks, streamlining workflows, and ensuring accuracy and efficiency in all administrative functions.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
A-1 Home Care Agency
Whittier
10.2024 - 03.2025
- Guide new and existing clients through the intake process with accuracy and care
- Support onboarding of new caregivers, including application review and data entry into internal systems
- Coordinate and schedule Zoom meetings between clients and caregivers to ensure timely service delivery
- Manage and monitor company email accounts and social media platforms to maintain effective communication and brand presence
- Conduct outreach to various facilities and organizations to promote services and generate new client leads
- Collect and input caregiver payroll hours into internal systems to ensure accurate and timely payment processing
Accounts Payable Specialist
Ledgent Finance & Accounting
Santa Fe Springs
10.2023 - 03.2024
- Company Overview: Contract role.
- Processed 100–150 invoices daily with a focus on speed, accuracy, and attention to detail
- Reviewed and corrected invoices within internal workflow systems to ensure compliance and consistency
- Matched checks to corresponding invoices and verified all payment documentation
- Reconciled and matched purchase orders (POs) to invoices, resolving discrepancies as needed
- Collaborated with the purchasing department to correct, adjust, and confirm PO details for accurate processing
- Reviewed, organized, and filed registrations for a fleet of 1,000+ company vehicles
- Processed subcontractor invoices across multiple vendors and job sites
- Investigated and resolved PO-related errors to maintain data integrity
- Audited vendor statements to proactively eliminate late payments and maintain strong vendor relationships
- Communicated regularly with vendors to address accounts payable inquiries and ensure timely resolution
Administrative Assistant
Happy Dental Land / Family Orthodontic Center
La Mirada
04.2022 - 10.2023
- Managed accounts receivable for all in-house patient loans, ensuring accurate tracking and timely follow-up
- Processed accounts payable for multiple vendors, maintaining up-to-date and organized records
- Handled 70+ incoming calls daily across multiple locations, providing prompt and courteous support to patients and staff
- Verified insurance benefits and patient history across multiple specialties, including General, Endodontics, Pedodontics, Oral Surgery and Orthodontics
- Scheduled appointments for all specialties, including coordinating referrals and follow-up care
- Communicated with referring offices to report completed treatments and ensure continuity of care
- Created, maintained, and scanned patient charts to ensure accurate and compliant medical recordkeeping
- Prepared and submitted Medi-Cal authorizations for all dental specialties in accordance with regulatory timelines.
- Performed billing duties for all specialties using Dentrix software, ensuring accurate coding and timely submission
Administrative Assistant - Cemetery Operations
Rose Hills, SCI
Whittier
10.2020 - 04.2022
- Managed, assigned, and closed over 400 repair work orders monthly across Park, Marker, and Landscaping departments, ensuring timely follow-up with each requestor
- Handled accounts payable for inventory items including markers, vaults, and vases, maintaining accurate financial records
- Responded to and resolved customer inquiries and concerns received via multiple company email channels, ensuring high levels of service satisfaction
- Coordinated with internal departments to schedule meetings that aligned with team availability and operational needs
- Recorded and documented daily and monthly meetings, converting notes into clear and professional meeting minutes for distribution
- Dispatched three specialized service teams daily to accommodate up to 65 funeral services, ensuring precise coordination and punctual execution
- Communicated directly with families to address escalated concerns, providing compassionate support and resolving issues through consistent follow-up
- Organized, scanned, and filed detailed location maps for each scheduled service, maintaining accessible and accurate records
Administrative Assistant - Payment Process
RTLawrence Corp
Whittier
08.2019 - 10.2020
- Processed over 500 payments daily
- Processed wholesale (water repair applications, APS applications, payment aid applications, etc.)
- Encode, reject and balance checks for end of day reconciliation
- Create shipping labels and package documents for clients
- Aid tenants with any building problems
- Accounts payable for various vendors
- Accounts receivable for tenants, software, and machine rental
Receptionist
Assure Dental Care
West Covina
01.2019 - 09.2019
- Check insurance eligibility, as well as general, orthodontic and oral surgery benefits
- Manage and create general and orthodontic patient charts
- Aid new and existing patients with appointments, payments and questions
- Train new employees, along with cross training
- Scan documents and record on Windows Excel
- Check the doctor's documentation and verify all treatment has been recorded
- Go over treatment plan with patients, manage future appointments to continue treatment
Assistant Manager
SOHO Clothing Boutique
Whittier
05.2016 - 01.2019
- Daily opening and closing of the store
- Daily inventory tracking, targeting best sellers and latest trends
- Create daily sales report and generate daily profit margins
- Train new associates on daily store procedures, loss prevention methods, etc.
- Manage the store's website and process online orders
- Order wholesale products and input all latest items into the system
Education
High School Diploma -
Frontier High School
Whittier, CA06.2016
Some College (No Degree) - Accounting
Southern New Hampshire University
Hooksett, NHSkills
- Microsoft Office applications
- Website management
- Scheduling
- Insurance verification
- Insurance billing
- SAP
- Vista
- Dentrix
- HMIS
- Quickbooks
- OPEX
- Document organization
- Vendor communication
Timeline
Administrative Assistant
A-1 Home Care Agency
10.2024 - 03.2025
Accounts Payable Specialist
Ledgent Finance & Accounting
10.2023 - 03.2024
Administrative Assistant
Happy Dental Land / Family Orthodontic Center
04.2022 - 10.2023
Administrative Assistant - Cemetery Operations
Rose Hills, SCI
10.2020 - 04.2022
Administrative Assistant - Payment Process
RTLawrence Corp
08.2019 - 10.2020
Receptionist
Assure Dental Care
01.2019 - 09.2019
Assistant Manager
SOHO Clothing Boutique
05.2016 - 01.2019
High School Diploma -
Frontier High School
Some College (No Degree) - Accounting
Southern New Hampshire University
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