Julianah Taiwo
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
PERSONAL SUPPORT WORKER
Nurses On Demand
03.2021 - 12.2023
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Monitored clients' overall health and well-being and noted significant changes.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Advocated for client rights and autonomy while navigating the complexities of various healthcare systems settings.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Trained and coordinated work of new support workers.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained entire family's schedule and organized events.
- Documented vitals, behaviors, and medications in client medical records.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
FACE-FACE FUNDRAISER
Elite Direct Network
07.2018 - 11.2018
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Maintained strict confidentiality of donor information, adhering to organizational guidelines and ethical fundraising practices.
- Improved overall team performance by actively participating in training sessions and sharing best practices with colleagues.
- Collaborated with team members to develop innovative fundraising strategies that maximized contributions.
- Collaborated with other departments to achieve integration of fundraising efforts.
- Developed and maintained accurate donor databases to track donations and engage with donors.
- Expanded donor base through targeted outreach efforts, including direct mail campaigns, social media promotion, and community networking events.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Built strong relationships with potential donors through engaging face-to-face interactions.
- Analyzed current and potential donor data to identify demographics and trends.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Conducted research to identify and target potential donors for fundraising campaigns.
- Collaborated with marketing teams to develop marketing materials for campaigns.
- Worked effectively in fast-paced environments.
- Created compelling presentations to promote fundraising activities to potential donors.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
Education
License Certificate - Personal Support Worker
City Adult Learning Centre
Toronto, ON09.2020
Diploma - Pre-Health Sciences
Sheridan College
Brampton01.2019
Skills
- Proficient in Microsoft Word Excel and PowerPoint, with knowledge of QuickBooks
- Seeking to leverage my expertise to contribute to a dynamic team
- Cooperatively working with others to deliver top-notch services
- Strong interpersonal skills and communication skills
- Proven track record of enhancing overall customer experience
- Conflict Resolution expertise in any area while maintaining professionalism
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PERSONAL SUPPORT WORKER
Nurses On Demand
03.2021 - 12.2023
FACE-FACE FUNDRAISER
Elite Direct Network
07.2018 - 11.2018
License Certificate - Personal Support Worker
City Adult Learning Centre
Diploma - Pre-Health Sciences
Sheridan College
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