Juliana Chinelo Udoye
Edmonton,AB
Summary
Resourceful Account Officer known for excellent account management and time management skills. Expert in SAP, Navision, and Peachtree use and ledger verification with great customer service skills. Detail-oriented with years of effectively maintaining accounting information, and great team collaboration. Meticulous and enterprising worker dedicated to excellence.
Overview
15
15
years of professional experience
Work History
Restaurant Waiter
BRYGGERIKAIA- Nordlandkaia
04.2021 - 04.2023
- Answer customers' questions, recommended items, and recorded order information, Leading to 20 percent increase in sales and customer satisfaction
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers, thereby increasing customer satisfaction
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining rooms and work areas clean.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter-( Restaurant, Banquet, Breakfast, Conference)
Scandic Havet Hotel
10.2018 - 07.2021
- Responsible for taking customers booking and reservation through phone calls and emails
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Serving food and drinks and answering questions relating to ordering and allergies.
- Processing cash and credit card payments
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Answered customers' questions, recommended items, and recorded order information.
Accounts Receivable Officer
African Consumercare Limited
03.2016 - 09.2018
- Posted customer payments by recording cash, checks, and credit card transactions.
- Resolved valid or authorized deductions by entering credit memos.
- Performed detailed account reconciliations by preparing complete and easy-to-follow work papers explaining issues, procedures, and conclusions.
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfers to accounts receivable accounts, verifying totals, and preparing reports. Creating efficiency in management decision-making.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers. Thereby leading to 30% increase in customer confidence in their balances.
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues, leading to more than 30% reconciled customer discrepancies.
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Processed incoming payments in accordance with established financial policies.
- Reconciled company bank, credit card, and line of credit accounts investigating and resolving discrepancies to keep accounts audit-ready.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Prepared quarterly debtors balance confirmation to ensure that both organizations and debtors have accurate debt standing.
Branch Accountant
Sims Nigeria Limited
07.2008 - 12.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Prepared and filed tax forms to meet needs of customers.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Education
Proficiency Certificate in Management - Management
Nigerian Institute of Management
Lagos, Nigeria01.2007
Bachelor of Science - Accounting
Anambra State University
Uli, Anambra State, Nigeria05.2005
Skills
- Good Telephone Etiquette
- Active Listening
- MS Office
- Self-Motivated
- Adaptable and Flexible
- Multitasking Abilities
- Excellent Communication both written and verbal
- Data Entry
- Teamwork and Collaboration
- Organization and Time Management
- Internal Controls and Reporting Systems
- Administrative Support
- SAP Expertise
- Attention to Detail
Languages
English
Full Professional
Timeline
Restaurant Waiter
BRYGGERIKAIA- Nordlandkaia
04.2021 - 04.2023
Waiter-( Restaurant, Banquet, Breakfast, Conference)
Scandic Havet Hotel
10.2018 - 07.2021
Accounts Receivable Officer
African Consumercare Limited
03.2016 - 09.2018
Branch Accountant
Sims Nigeria Limited
07.2008 - 12.2015
Proficiency Certificate in Management - Management
Nigerian Institute of Management
Bachelor of Science - Accounting
Anambra State University
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